Delivery Coordinator
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Job Description
Delivery Coordinator providing Tier 1 support, compliance, onboarding, invoicing, and reporting. Supporting Pinnacle Group’s workforce solutions programs for global clients.
Responsibilities:
- Provide Tier 1 operational support to client users, suppliers, and the program team
- Manage shared email accounts and the helpdesk, handling tickets and inquiries through successful resolution
- Ensure compliant contractor onboarding
- Manage the full-cycle invoice error resolution and validation process, including accounting code issues and invoice aging follow-up
- Complete program compliance audits
- Validate rehire restrictions
- Process data-entry updates
- Review case-management activity and operationalize findings
- Monitor timesheet approvals and delays
- Support security ID request processing
- Monitor program reports, identify issues, and take action
- Perform assessments/audits according to the agreed scope
- Monitor tenure through reporting in collaboration with the service delivery team
- Update QRGs
- Manage assignment and work-order changes
- Follow up on workflow items pending approval
Requirements:
- No requirements provided
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