Delivery Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Delivery Manager optimizing end-to-end software releases for Five9’s cloud contact center platform. Coordinating engineering, QA, operations, support, and stakeholder teams.
Responsibilities:
- Define and implement release schedules
- Manage the release pipeline and coordinate development, QA, operations, and support teams
- Oversee the full release lifecycle from planning and development through deployment and post-release support
- Prioritize release content with product management, engineering, and stakeholders based on business objectives and customer impact
- Align releases with broader strategic business goals
- Identify release-process risks and bottlenecks and develop mitigation strategies
- Serve as the main point of contact for release-process stakeholders, including senior leadership, product owners, engineering, operations, and customer support
- Communicate release progress, blockers, risks, and upcoming-change impacts
- Analyze release effectiveness and drive process improvement, automation, and risk reduction
- Drive adoption of release-management best practices
- Establish and track KPIs and metrics for release cycles
- Ensure production changes are documented, tracked, and managed
- Oversee version control and configuration management
- Manage and optimize tools such as Jira, GitLab, and LaunchDarkly
- Identify release-process automation opportunities
Requirements:
- 3-5 years of experience in a similar role
- Proven ability to lead and inspire cross-functional teams in complex and fast-paced environments
- Strong collaboration skills to work effectively across multiple teams and departments
- Deep understanding of the software development lifecycle (SDLC), particularly continuous integration, continuous delivery (CI/CD), and release management
- Strong organizational and time-management skills, with experience managing multiple releases simultaneously
- Expertise in Agile, Scrum, or other project management methodologies
- Strong analytical skills with the ability to identify and mitigate risks proactively
- Ability to resolve issues under pressure with very little guidance
- Excellent communication skills for articulating complex technical concepts to technical and non-technical stakeholders
- Ability to manage expectations, negotiate timelines, and align parties on release goals and outcomes
- Bachelor’s degree (or equivalent) in relevant discipline with 7+ years related work experience
Benefits:
- Team-first culture
- Inclusive environment that empowers employees to be their authentic selves
- Equal opportunity employer
Similar Jobs
Manager – Payor Contracts
Manager of Payor Contracts managing healthcare payor negotiations, enrollment, and reimbursement optimization. Supporting ABA services through contract compliance, analysis, and cross-functional collaboration.
Commercial Excellence Manager – EMEA
Commercial Excellence Manager driving Veralto’s VES adoption across Videojet’s EMEA commercial teams. Coaching sales leaders, leading Kaizen events, and improving funnel management and forecasting.
Institutional Business Manager
Institutional Business Manager selling Azurity’s specialty pharmaceuticals to Houston North healthcare stakeholders. Driving territory strategy, clinical engagement, account relationships, and sales growth.
STD Case Manager – 16-Month Contract
STD Case Manager adjudicating short-term disability claims for DMI, a Canadian disability and absence-management provider. Managing medical evidence, benefit calculations, correspondence, and return-to-work coordination remotely.
Care Manager
Care Manager coordinating whole-person behavioral-health services for Vaya Health members. Conducting assessments, care planning, transitions, and community-based interventions across Vance County.
Care Manager – LP
Care Manager coordinating licensed clinical assessments, care plans, and services for Vaya Health Medicaid members. Supporting crisis intervention, transitions, and multidisciplinary care teams.
Care Manager – LP
Care Manager coordinating assessments, care plans, and clinical services for Vaya Health members. Supporting behavioral health, I/DD, TBI, medical, and community-based care.
Team Manager
Team Manager overseeing Manila-based conveyancing support teams for DBC Philippines. Driving customer experience, operational performance, compliance, and quality for Australia’s residential property transactions.
Senior Manager, Corporate IT
Senior Manager leading Drips’ corporate IT operations, identity, endpoints, governance, and vendors. Driving AI-powered automation and ticket deflection as the customer engagement SaaS company scales.
Commercial Manager – Ethanol
Commercial Manager growing Whitefox Technologies’ US ethanol membrane-solutions business. Building producer relationships, managing the sales pipeline, and driving revenue across the US market.
Senior Commercial Excellence Manager
Commercial Excellence Manager transforming GE Vernova’s Software & Controls Solutions commercial processes and tools. Driving Lean improvement, governance, training, dashboards, and global change management.
District Manager, Rheumatology
AbbVie District Manager driving rheumatology sales across the Boston immunology market. Leading field teams, sales planning, coaching, and pharmaceutical business execution.
District Manager, Rheumatology
District Manager leading rheumatology sales across an assigned geography for AbbVie’s innovative immunology medicines. Coaching field teams and executing district sales plans.
Field Reimbursement Manager, Immunology, Gastroenterology
Field Reimbursement Manager supporting HCP access and reimbursement for AbbVie’s immunology gastroenterology medicines. Educating providers on payer policies, specialty distribution, and patient support programs.
Outpatient CDI Manager
Outpatient CDI Outsourcing Manager leading outsourced outpatient documentation programs for Solventum, a healthcare innovation company. Overseeing vendors, compliance, performance, revenue objectives, and CDI staff.
Capital Planning Manager
Capital Planning Manager overseeing mechanical, electrical, plumbing, HVAC, and life-safety maintenance planning. Managing facility systems, budgets, compliance, and technical teams for Cushman & Wakefield.
Care Manager, RN
Centene Care Manager (RN) coordinating personalized care plans and healthcare access for New Jersey members. Conducting remote and in-home outreach while collaborating with providers and community resources.
District Manager, Rheumatology
District Manager leading immunology sales across Louisiana and Arkansas for AbbVie, an innovative medicines company. Coaching field teams, driving district plans, and delivering pharmaceutical sales performance.
District Manager, Rheumatology
AbbVie district manager leading immunology sales across Louisiana and Arkansas. Coaching field teams, executing sales plans, and growing pharmaceutical performance.
Telephonic Case Manager II
Telephonic Case Manager coordinating personalized medical care plans for CorVel’s workers’ compensation and disability management clients. Assessing treatment, recommending alternatives, and coordinating services remotely.