Deputy Program Manager, Detainee Transport Operations
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Job Description
Deputy Program Manager overseeing GardaWorld’s secure detainee transport operations across Texas. Managing fleet readiness, field personnel, security compliance, and government contract deliverables.
Responsibilities:
- Support oversight and daily execution of secure detainee transport operations across Texas
- Assist the Program Manager with daily detainee transit operations, route dispatching, and field personnel scheduling
- Oversee vehicle fleet management, including preventive maintenance, emergency roadside repairs, asset availability, and DOT safety compliance
- Enforce federal detainee transport standards, ICE/PBNDS guidelines, state law enforcement regulations, and internal security protocols
- Oversee regional field leads, transport officers, and support staff
- Ensure staffing coverage, uniform/equipment compliance, and ongoing tactical and security training
- Manage real-time field escalations involving route delays, mechanical breakdowns, security incidents, and emergency rerouting
- Maintain communication with government agency officials, detention facility administrators, and local law enforcement partners
- Compile daily operational logs, monthly activity reports, fleet maintenance records, and contract performance deliverables
- Assume full operational command of the detainee transport program when the Program Manager is absent
Requirements:
- Minimum of 4–6 years of progressive operational leadership experience in large-scale transport operations
- Preferred bachelor’s degree in Criminal Justice, Operations Management, Business Administration, or a related field, or equivalent combination of relevant leadership experience and education
- Comprehensive understanding of federal government contracting, detainee custody standards, PBNDS requirements, and Department of Transportation (DOT) motor carrier regulations
- Direct experience managing light/heavy commercial vehicle fleets, maintenance tracking systems, and driver safety compliance
- Must be able to pass a rigorous federal background investigation and obtain/maintain required security clearance
- Must possess a valid driver's license with a clean driving record
- Willingness to travel extensively across Texas, with limited operations extending into New Mexico and Oklahoma
- Strong multi-tasking skills, sound operational judgment in high-stress situations, and professional written/verbal communication skills
- Ability to work in extreme cold or hot weather conditions, fumes or airborne particles, toxic or caustic chemicals, and loud noise
- Ability to remain stationary, stand, push, pull, climb, kneel, crawl, balance, squat, bend, and reach
- Ability to use carts and dollies to move items
- Ability to occasionally lift and/or move up to 49 pounds
Benefits:
- Remote/teleworking arrangement with 75% travel
- Full-time exempt/salaried position
- Equal employment opportunity and affirmative action workplace
- Reasonable accommodation for disabilities or special needs
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