Desenvolvedor(a) Sênior – Hospitality Technology
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Job Description
Desenvolvedor(a) Sênior apoiando tecnologia hoteleira, fechaduras eletrônicas e digital keys na Avantti Tecnologia. Atuando em integrações, incidentes, testes, implantações e operações internacionais.
Responsibilities:
- Work closely with product, technology and operations teams to support and evolve core technologies for the hospitality sector
- Support solutions related to Parking Technology, Digital Keys and Electronic Locks
- Participate in planning, execution and monitoring of technology projects
- Perform technical tests in lab environments and validate integrations before deployment
- Support Go-Live processes, including providing technical support during property deployments
- Investigate and triage incidents, defects and technical requests
- Conduct root cause analyses (Root Cause Analysis) for technical and integration issues
- Support integrations between hotel systems, digital platforms and access devices
- Collaborate with multidisciplinary teams, vendors and international stakeholders
- Document architectures, technical processes, integrations, operational procedures and solutions using Confluence
- Manage and track activities, incidents and requests using Jira
- Participate in change and release processes, including submissions to the Change Advisory Board (CAB)
- Support user and technical team training during new deployments
- Work in KTLO (Keep the Lights On) operations, ensuring service continuity
- Contribute to continuous improvement of reliability, performance and availability of solutions
- Assist in analyzing technical requirements and translating business needs into scalable solutions
- Work in an Agile environment, participating in ceremonies, planning, tracking and retrospectives
- Collaborate with distributed international teams, aligned to Eastern Time (ET)
Requirements:
- Proven experience with Hospitality Technology
- Hands-on experience with hotel electronic locks
- Knowledge of Digital Key / Mobile Key
- Experience integrating systems, devices and platforms
- Troubleshooting and incident analysis skills
- Experience with Root Cause Analysis
- Familiarity with Agile environments
- Experience with Jira and Confluence
- Experience gathering and documenting requirements
- Ability to perform technical testing, deployment and solution support
- Experience in environments with multiple integrations and stakeholders
- Fluent English with the ability to communicate professionally with teams in the United States
- Availability to work aligned to Eastern Time (ET)
- Nice to have: experience in technology projects for hotels, resorts or hospitality
- Nice to have: experience with electronic locks / hotel lock vendors
- Nice to have: knowledge of protocols and APIs used in access control systems
- Nice to have: experience with Property Management Systems (PMS)
- Nice to have: knowledge of access, security and hotel automation systems
- Nice to have: experience with AIOps / incident triage
- Nice to have: knowledge of Product Analytics
- Nice to have: experience managing backlog and prioritizing requests
- Nice to have: knowledge of infrastructure and technology operations environments
- Nice to have: international experience or experience working with US-based teams
- Hands-on, analytical profile with a problem-solving mindset
- Ability to operate across technology, operations and business areas
- Autonomy to investigate issues, liaise with different teams, oversee deployments and directly resolve challenges
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