Digital Onboarding Product Owner
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Job Description
Digital Onboarding Product Owner shaping onboarding methodology and Unqork strategy at Ascensus, a retirement savings technology platform. Driving Agile delivery, customer-focused product development, backlog prioritization, and adoption across retirement plan services.
Responsibilities:
- Create and maintain the onboarding methodology and service delivery model
- Establish the vision, goals, and strategy for the Unqork domain
- Define service delivery features and prioritize the development and maintenance backlog
- Drive service delivery development with technology to maximize business value
- Solve complex issues across business groups and identify solutions with measurable organizational impact
- Define product value propositions, desired outcomes, and success metrics/KPIs
- Drive innovative solutions throughout the product lifecycle
- Communicate vision and goals at the beginning of each work increment
- Represent the customer voice and engage stakeholders and end users
- Collaborate with the scrum team on feature definition, user stories, acceptance criteria, and Behavior Driven Design
- Maintain and reprioritize the product backlog
- Participate in UX design sessions, discussions, and usability testing
- Plan and execute release-on-demand implementations with the scrum team
- Review and approve completed user stories and inspect sprint progress
- Serve as the primary contact for product and team updates and feedback
- Partner with Organizational Readiness on implementation, rollout, adoption, and user support
- Promote new capabilities to drive engagement and adoption
- Protect, secure, and properly handle confidential Ascensus and client data
- Provide leadership and influence to the Transition Services team without direct reports
Requirements:
- Degree in Business, Technology, or a related field
- Advanced proficiency with Microsoft Office applications
- Strong knowledge of Agile and SDLC methodologies
- Minimum 10 years’ experience in Retirement and Financial Services
- Minimum 5 years’ experience as a Product Owner or in a related technology-based role
- Demonstrated experience implementing and executing Agile practices
- Strong technical skills
- Ability to work in a fast-paced environment and deliver high-quality work meeting standards, regulatory, and audit requirements
- Strong communication and writing skills, with ability to interact with and influence all organizational levels
- Experience with facilitation, situational awareness, conflict resolution, negotiation, decision-making, and change management
- Curious and detail-oriented, with strong analytical skills
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