Digital Support Agent, Ukrainian
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Job Description
Digital Support Agent with Ukrainian supporting customers by phone, chat, and email. Representing global brands through Atlean World’s multicultural customer-experience recruitment services.
Responsibilities:
- Answer customer questions by phone, chat and/or email with a friendly, solution-focused attitude
- Solve problems and create positive experiences for every customer
- Follow the brand's guidelines and quality standards on every interaction
- Log and update customer interactions in the relevant systems
- Work closely with the team to improve the service provided
Requirements:
- Fluent in Ukrainian
- Good English
- Strong communication and active listening skills
- A problem-solving, can-do mindset
- Comfortable using computer systems and multitasking between tools
- Patience, empathy and a positive attitude
- Availability to work in shifts
- High school diploma or equivalent
- B2+ English level
Benefits:
- Work for one of the world's largest customer experience companies
- Access to an internal career-development program that fast-tracks you toward leadership roles
- Free comprehensive training with certification
- Private health insurance after training
- Renewable fixed-term contract
- Regular team activities: football tournaments, surf lessons, cultural events
- Football tournaments, beach barbecues, surf lessons, and cultural events
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