Director – Application Development
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Job Description
Genpact Director leading ServiceNow presales, demos, proposals, and client workshops. Driving enterprise technology transformation through AI and advanced solutions.
Responsibilities:
- Demonstrate expertise in core ServiceNow modules
- Present ServiceNow solutions to clients in a value-led approach
- Assist Sales personnel in qualifying customer needs and performing pre-demo needs analysis
- Assess strategic needs, uncover business requirements, determine gaps between requirements and product functionality, and build onsite client relationships
- Gather information for proposals with appropriate service components, pricing, and assumptions
- Evaluate ServiceNow products and solutions to improve or enhance services
- Align and work closely with onshore ServiceNow leadership
- Understand business and technical problems addressed by proposed solutions, including regulations, business drivers, security, and evolving needs
- Produce sales proposals and commercial and technical documentation outlining cost savings and business benefits
- Create hands-on demos and demonstrate ServiceNow products and technologies
- Provide technical leadership during client workshops, discovery sessions, and stakeholder presentations
- Collaborate with enterprise architecture teams to ensure compliance with business policies and standards
Requirements:
- Expertise in core ServiceNow modules such as ITSM, ITOM, CRM, S2P, HRSD, MCO, and FSO
- Experience presenting ServiceNow solutions to clients using a value-led approach
- Experience assisting Sales with customer-needs qualification and pre-demo needs analysis
- Experience assessing strategic needs, business requirements, product-functionality gaps, and client relationships
- Experience gathering information for proposals, service components, pricing, and assumptions
- Understanding of ServiceNow products, solutions, business and technical problems, regulations, security, and evolving business needs
- Hands-on experience creating ServiceNow demos and presenting to audiences with varied technical knowledge
- Experience providing technical leadership in client workshops, discovery sessions, and stakeholder presentations
- Experience in the IT industry
- Technical experience with the ServiceNow platform
- Deep understanding of ServiceNow platform capabilities and architecture, including ITSM, ITOM, HRSD, CSM, SecOps, Finance, and Supply Chain
- Presales experience with large-scale ServiceNow bids
- Experience supporting Sales teams to win new business in new and existing accounts
- Excellent customer-facing, presentation, and written and verbal communication skills
- Good business analysis and requirements-analysis skills
- Ability to work in a small team with minimal day-to-day supervision
- Availability to travel up to 40% within North America for onsite client work
- BSc in Computer Science or Computer Engineering preferred
- ServiceNow Presales Accreditations preferred
- ServiceNow Systems Administrator certification preferred
- Bachelor's or master's qualification in a listed technology discipline
- Advanced English proficiency (C1)
Benefits:
- Hands-on experience, mentorship, and world-class learning opportunities
- AI-powered transformation and work on real-world business challenges
- Values-driven culture emphasizing courage, curiosity, incisiveness, integrity, and inclusion
- Equal opportunity employment
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