Director, Claims Management – Property
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Director of Claims Management overseeing Coterie’s Liability and Property claims teams. Developing claims strategies and ensuring operational excellence in claims resolution.
Responsibilities:
- Oversee day-to-day operations for Liability or Property claims teams, ensuring high-quality and timely claims resolution
- Lead, mentor, and develop claims leaders, managers, and adjusters to build a high-performing, customer-focused organization
- Partner with leadership to define claims strategies, operational priorities, and key performance metrics
- Ensure claims-handling processes comply with regulatory requirements, industry standards, and internal policies
- Act as a point of escalation for complex or high-severity claims, providing strategic oversight and guidance
- Collaborate cross-functionally with Underwriting, Legal, Product, and Customer Care teams to optimize claims processes and manage risk
- Drive or support continuous improvement initiatives, introducing tools, systems, and workflows that enhance efficiency and transparency
- Manage team capacity planning, performance tracking, and hiring to support Coterie’s growth objectives
- Develop, report on, and drive claims goals/objectives and KPIs to executive leadership, highlighting trends, outcomes, and opportunities for improvement
- Build strong relationships with vendors, TPAs, and external partners to ensure effective claims handling and alignment with service expectations
Requirements:
- 7+ years of experience in property and liability claims management, with at least 3+ years in a senior leadership role
- Proven success leading, mentoring, and growing multi-disciplinary claims teams
- Deep technical expertise in handling complex liability and property claims, including litigation management and settlement strategy
- Strong understanding of insurance regulations, compliance requirements, and industry best practices
- Demonstrated ability to build and execute scalable operational processes and reporting frameworks
- Excellent communication, negotiation, and stakeholder management skills
- Experience working cross-functionally with underwriting, product, legal, and customer-facing teams
- Proven track record of using data and analytics to drive decision-making and improve claims performance
- Bachelor’s degree in Risk Management, Insurance, Business, or related field (advanced certifications such as CPCU, AIC, or ARM preferred)
Benefits:
- 100% remote
- Health insurance through Aetna (we pay 100% of premiums)
- Dental and vision insurance through Guardian (we pay 100% of premiums)
- Basic life insurance (we pay 100% of premiums)
- Access to flexible spending account (FSA) or health savings account (HSA) (for those using HSA eligible plans)
- 401K plan (up 4% match with immediate vest). Must be 21 years of age or older to participate
- Flexible PTO is expected to align with business needs and generally does not exceed approximately 5 weeks per calendar year.
- 12 company-paid holidays each year
- Continuing education annual stipend
Similar Jobs
Director, Global Partnership
Director of Global Partnerships leading high-profile client programs and overseeing large-scale experiential productions for RedPeg. Managing accounts, driving organic growth, and mentoring team members in an inclusive marketing environment.
Associate Director, Thought Leader Liaison – West
Identifying, cultivating, and managing relationships with key HCP partners in Hematology/Oncology. Strategic collaborations and marketing initiatives for PharmaEssentia's innovative biologics.
Transaction Advisory Director
Transaction Advisory Director for Elliott Davis, leading buy-side and sell-side financial due diligence. Responsible for managing M&A engagements and overseeing advisory reports.
Regional Director – North Central
Regional Director leading district managers to enhance retail performance and employee engagement at Five Below. Committed to integrity, teamwork, and customer obsession in retail management.
Senior Director, Applied Science and Technology Policy
Senior Director providing leadership and strategic direction for technology policy advocacy. Overseeing APA’s applied science initiatives in human-technology interaction and workplace well-being.
Director, Partner Distribution
Director of Partner Distribution responsible for leading Coterie Insurance’s partner growth initiatives. Overseeing a high-performing team and collaborating across departments to enhance partner engagement.
Senior Director, Omnichannel Experience Solutions – Success
Sr. Director managing omnichannel experience solutions for EVERSANA's digital growth strategy. Leading teams to achieve business results and executive engagement.
Executive Director, Enterprise Regional Enablement
Executive Director managing operational risk enablement for regional business units at RGA. Translating enterprise frameworks and methodologies into local practices and regulatory compliance.
Strategic Accounts Director
Strategic Accounts Director at UserTesting enhancing enterprise customer relationships and driving revenue growth through consultative sales strategies. Collaboration across teams for long-term success.
Director, Emerging Technologies
Director of Emerging Technologies leading AI and innovation initiatives for Vantage West. Collaborating across teams to implement AI strategies and improve operational outcomes.
Director, Compensation
Director of Total Rewards managing compensation, benefits, and recognition strategy for Nielsen's global teams. Leading HR initiatives and mentoring high-performing teams to drive corporate objectives.
Senior Director, National Accounts Team Lead, Vaccines
Senior Director managing national accounts and team for Pfizer's Vaccines portfolio. Leading strategic initiatives across organized health systems in the U.S.
Assurance Director
Assurance Director providing strategic oversight for complex high-risk assurance engagements at Sorren. Leading initiatives in audits, reviews, and regulatory compliance across multiple locations.
Senior Director of Support
Senior Director of Support responsible for leading the SMS support team at Foundant. Driving operational excellence and strategic partnership in SaaS support for mission-driven organizations.
Director, Professional Research – Evaluation Services
Providing leadership for National University’s research and evaluation services while managing client engagements across diverse contexts and partners. Focused on strategic thinking and community impact.
Business Development Director
Business Development Director focusing on identifying new business opportunities and fostering client relationships. Collaborating with teams to align business development efforts with the firm's goals.
Director of Digital Merchandising
Director of Visual Merchandising & Packaging Strategy responsible for physical retail experiences and DTC packaging at RYZE. Oversee visual merchandising, packaging innovation, and cross-functional collaboration with retail partners.
Director of National Accounts
Director of National Accounts managing relationships with major retailers to drive growth at Jewett Cameron. Key focus on pricing, margin, and overall account performance in a competitive market.
Managing Director
Managing Director of The Mill Adventure, responsible for strategic and operational leadership in iGaming. Overseeing commercial activities and ensuring compliance in a dynamic market environment.
Cleaning Detail Team Director
CDT Director responsible for healthcare kitchen cleaning operations across multiple facilities. Ensuring regulatory compliance and developing high-performing teams in a safe food service environment.