Director, Client Success – SUMMIT
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Director of Customer Success scaling UiPath’s enterprise automation customer portfolios. Leading renewals, adoption, risk management, strategic partnerships, and high-performing teams.
Responsibilities:
- Lead and scale customer success operations across telecommunications, high-tech, media, and retail and consumer goods
- Own portfolio performance, including renewals, expansion, adoption, and customer health metrics
- Proactively identify and reduce systematic risk across the customer lifecycle
- Use forecasting, probabilities, and path-to-plan analysis to drive data-driven decisions
- Tie customer adoption to measurable revenue impact and business outcomes
- Serve as a strategic partner across Sales, Product, and Go-To-Market teams
- Build and maintain cross-functional influence across the organization
- Collaborate on deal construction and commercial activity
- Align customer success strategies with broader GTM initiatives
- Build and scale high-performing Customer Success teams
- Coach and mentor team members
- Model accountability and an ownership culture
- Establish and communicate organizational standards for performance
- Champion customer- and team-oriented culture
- Drive operational rigor and discipline across service delivery
- Establish and maintain key operational standards
- Transform individual execution into broader packaged plays and new standards
- Ensure consistent and articulate communication across stakeholders
- Articulate immediate priorities, identify risks or gaps, and outline a 30/60/90-day execution plan
Requirements:
- Previous experience with formal people management and team leadership
- Must be authorized to work in the US for this role
- Proven track record in broad portfolio impact including renewals, saves, and adoption metrics
- Experience with deal construction and commercial activity
- Established cross-functional influence across Sales, Product, and GTM organizations
- Strong interpersonal, coaching, and mentorship skills
- Entrepreneurial mindset with tenacious execution capabilities
- Articulate and consistent communication style
- Customer- and team-oriented approach with ability to champion culture
- Deep exposure to telecommunications, high-tech, media, and retail & consumer goods business landscapes
- Understanding and usage of key industry solutions embedded in GTM strategy
- Established relationships across marquee accounts
- Experience transforming individual execution into broader packaged plays or new organizational standards
- Demonstrated ability to identify and establish operational excellence benchmarks
- Experience operating in complex, highly technical renewal deal cycles
Benefits:
- Equity
- Bonus
- Flexible working arrangements, depending on business and role needs
- Reasonable accommodations for candidates on request
Similar Jobs
Customer Success Manager
Customer Success Manager growing school-district transportation partnerships at EverDriven. Driving retention, renewals, revenue expansion, and client solutions for alternative student transportation.
Client Experience Specialist
Client Experience Specialist supporting EAP clients and providers for Pyramid Healthcare’s behavioral healthcare services. Coordinating referrals, resolving concerns, and maintaining client records.
Customer Success Manager
Customer Success Manager helping Vantor’s government and defence software customers achieve adoption and long-term value. Managing onboarding, renewals, expansion, and strategic customer relationships across Europe.
Customer Success Partner
Customer Success Partner supporting customer adoption, retention, training, and expansion. Helping Hi Rasmus make evidence-based autism care accessible to families.
Mission Success Manager
Mission Success Manager guiding commercial and government customers through secure SaaS deployment on Game Warden. Coordinating implementation, FedRAMP authorization, escalations, renewals, and product feedback.
CRM Marketing Manager
CRM Marketing Manager building automated lifecycle journeys for CXM’s customer marketing across 12 international markets. Improving activation, retention, reactivation, and customer lifetime value through data-driven campaigns.
Mid-Level CRM Analyst – Engagement and Lifecycle Specialist
Analista de CRM na Stone, empresa brasileira de tecnologia e serviços financeiros. Gerindo jornadas, campanhas multicanal e estratégias de engajamento do portfólio Ton.
Customer Success Manager
Customer Success Manager onboarding and growing financial-institution clients using Worth AI’s SMB underwriting and decisioning platform. Driving adoption, resolving workflow issues, and managing customer relationships.
Customer Success Manager
Customer Success Manager driving measurable adoption and value realisation for Logile's EMEA retail customers. Partnering with Account Managers on QBRs, renewals, upsells and store-level customer engagement.
Senior Customer Success Manager
Senior Customer Success Manager growing enterprise accounts for Firework’s AI-powered video commerce platform. Driving renewals, expansion, adoption, and ROI across North American brands and retailers.
Front Line Manager – Customer Success
Front Line Manager overseeing customer success chargebacks, rebates, SLAs, and inquiries at Genpact. Supporting AI-powered business transformation for global enterprises.
VP, Client Success
VP of Client Success leading adoption, retention, and expansion for HelioCampus’s higher-education data platform. Managing client success strategy, relationships, metrics, and team performance.
Customer Success Manager
Customer Success Manager driving retention, renewals, and adoption for Dot Compliance’s cloud quality and compliance solutions. Managing executive relationships across regulated life sciences accounts.
Director, Partner Success
Director leading partner success for Imagine Pediatrics, a virtual-first and in-home pediatric medical group. Managing health plan relationships, retention, expansion, and regional growth.
Customer Success Manager
Customer Success Manager driving retention, renewals, and product adoption for manufacturers using QAD’s intelligent SaaS manufacturing and supply-chain platform.
Customer Success Manager
Customer Success Manager driving adoption, renewals, and growth for QAD’s SaaS manufacturing and supply chain solutions. Managing customer journeys, Salesforce engagement tracking, and global sales partnerships.
Partner Success Manager
Partner Success Manager guiding telecom customers through Zayo’s bandwidth-service lifecycle. Managing onboarding, customer health, renewals, upselling, and growth opportunities.
Head of Customer Success
Head of Customer Success leading Nuvolo’s SaaS workplace platform retention, adoption, and expansion. Building global teams and optimizing customer journeys, advocacy, metrics, and post-sales operations.
Customer Success / Support Operations Evaluator
Customer success operations evaluator reviewing AI-generated documents, spreadsheets, and slides for Mercor. Grading quality, identifying errors, and providing structured feedback to improve AI systems.
Partner Success Manager
Partner Success Manager driving PMI product growth, client acquisition, and B2B account expansion in Canada. Managing strategic accounts, regional plans, executive relationships, and partner networks.