Director, Customer Business Unit – 1
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Job Description
Global Business Unit Director responsible for managing a large hyperscale customer in Cloud solutions. Collaborating with teams for sales, program management, and customer satisfaction.
Responsibilities:
- The Global Business Unit Director is responsible for supporting a team of multiple global program managers/Customer Focus Team leads for a large hyperscale customer strategic account in our growing Connectivity and Cloud Solutions business.
- Provides collaborative support to Sales and Business Development for new and competitive business quotes for manufacturing, product solutions, repair, or design services.
- Interface with the Technical Director of the GCBU regarding technical issues and design projects.
- Act as an executive interface on commercial areas & operates within the objectives set by the Division.
- Provides direct & indirect supervision to all subordinate staff involved in supporting each customer under the director’s ownership.
- Responsible for contract and commercial management, account profitability, financial performance, and overall Customer Satisfaction.
- Oversee pricing and quoting activities from Sales, SCM, Quoting, and CFT.
Requirements:
- Significant experience with enterprise-scale program management, relationship management, and sales process management.
- Strong financial and business acumen, with an understanding of contracts, financials, and quotations.
- Deep understanding of data analytics and experience with business intelligence (BI) reporting tools.
- Mandatory experience in driving and owning large customer programs from negotiation through execution.
- At least 15 years of experience in strategy, program management, and operations with a proven track record.
- Manufacturing management experience in multi-region environments.
- Experience in a fast-paced, demanding, volatile business environment.
- Strategic thinking combined with the capability to drive day-to-day tactical operational issues.
- Experience with Power BI
- Leadership of a Program Management Office (PMO).
- Electronics manufacturing/Joint Development Manufacturing experience.
- Experience working with hyperscaler/AI companies.
Benefits:
- Celestica is an Equal Opportunity Employer
- Inclusive environment with arrangements for candidates who need support throughout the hiring process
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