Director, Digital Platform
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Job Description
Director of Digital Platform managing core ERP operations and leading global technical teams. Responsible for enhancing platform functionality, ensuring support, and guiding team members in a fully remote capacity.
Responsibilities:
- Responsible for managing the day-to-day operations and support of our core ERP, currently ServiceNow, and related software (the “digital platform”).
- Collaborate closely with peers, senior management, and other business stakeholders to help identify, assess, implement, operationalize, and support digital platform capabilities in support of strategic objectives and operational requirements.
- Manage a global technical team tasked with configuring and supporting the digital platform.
- Provide leadership, guidance, and mentorship to ServiceNow resources, ensuring efficient task completion and adherence to best practices.
- Ensure the health and security of ServiceNow through timely patching and upgrades, QA, change management, and continuous improvement of practices and procedures.
- Lead initiatives to enhance platform functionality, streamline processes, and promote operational efficiency.
- Manage the development of a support playbook with repeatable processes.
- Performance reporting through proactive reviews validating process adherence as well as identification of areas for improvement.
Requirements:
- Master’s degree in Management Information Systems, or closely related field.
- 7 years of ServiceNow experience that includes implementation experience, including development and configuration.
- Minimum of 3 years’ experience as an Architect.
- Minimum of 3 years’ experience managing global delivery teams and offshore resources to support 24/7 service operations including hiring and supervisory experience of ServiceNow talent.
- Strong experience with business processes and translating them into ServiceNow workflow design among main ServiceNow products (including ITSM, CSM, Workspace, CMDB, Domain Separation).
- Strong experience with integrating other systems into ServiceNow.
- Ability to write glide scripting, JavaScript and read and interpret all developers’ code.
- Solid experience implementing governance models, operational playbooks, and continuous improvement frameworks.
- Prior experience managing platform upgrades, module deployments, and custom development initiatives.
Benefits:
- Telecommuting permitted, can live anywhere in US and perform work from home.
- Eligible for employee referral bonus program.
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