Director, Engagement Management – EMEA
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Job Description
Engagement Manager driving BioCatch behavioral biometrics adoption among strategic banking customers. Coordinating projects, business reviews, risk management, and growth opportunities across EMEA.
Responsibilities:
- Serve as a single point of contact for general consulting, incident reporting, and escalations for strategic customers
- Work with BioCatch Support, Service Delivery, Threat Analyst, and Data Scientist teams
- Manage risks to the efficacy of the BioCatch solution
- Coordinate projects and provide strategic oversight to ensure adherence to schedules and scope
- Develop and update technology delivery project plans, including timelines, resource needs, and task owners
- Develop work breakdown structures and iterate on projects to maintain efficiency
- Track milestones and deliverables with customer delivery teams and identify timeline risks
- Communicate customer expectations to Solution Delivery and Threat Analyst teams
- Lead project teams through customer issues by identifying remediation paths, executing plans, and informing stakeholders
- Coach project team members and provide performance feedback
- Schedule and facilitate customer meetings regarding product releases and product roadmap feedback
- Motivate customers to adopt beneficial product enhancements and feature releases early
- Advocate for customers with internal Solutions, R&D, Products, and Engineering teams
- Lead and present business reviews to customer business owners
- Provide internal stakeholders with updates on customer status and KPIs
- Prepare, review, or contribute to Statements of Work
- Validate technical feasibility and estimate effort for proposed work
- Partner with Strategic Account Managers to identify new sales opportunities
- Evangelize the BioCatch behavioral biometrics solution and present at conferences
Requirements:
- 10+ years of post-sales consulting experience in the cybersecurity, fraud, payments, or technology space working with top-tier customers
- Exceptionally strong verbal and written communication skills
- Experience working with highly technical internal and external teams and translating requirements and discoveries to non-technical decision-makers
- Expert-level consultative skills, including collaboration, exploring options, demonstrating solutions, and active listening to understand client needs
- Expert-level ability to use data quality concepts and tools to resolve client issues
- Advanced organizational and project management skills
- Strong time management skills and strict adherence to timelines
- Ability to operate within a structured approach and deliver results
- Ability to prioritize and handle multiple requests concurrently
- Ability to work effectively in a team environment, solicit input and feedback, and manage conflict
- Ability to work well under pressure
- Sense of purpose, drive, motivation, coachability, competitiveness, curiosity, accountability, and integrity
- Positive attitude and entrepreneurial spirit
- Bachelor’s degree from a STEM subject or quantitative discipline such as Statistics, Engineering, Mathematics, Economics, Physics, Computer Science, or Information Systems; strong candidates with degrees in other disciplines will be considered
Benefits:
- Full-time employment
- Opportunity to work with a vibrant, growing Professional Services organization
- Ongoing engagement with a portfolio of major customers
- Opportunity to present at conferences and enhance personal brand in the cybersecurity domain
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