Director, Future Field Engagement Strategy – Metrics & Incentives
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Job Description
Director shaping Novartis’ pharmaceutical field metrics and incentive strategies. Designing performance frameworks and compensation models for evolving commercial engagement.
Responsibilities:
- Architect and lead future-ready measurement frameworks for Customer Engagement and Go-to-Market success
- Translate aggregated performance signals, including claims, prescribing, payer, and CRM insights, into strategic measurement constructs
- Shape balanced scorecards measuring outcomes and critical enterprise behaviors
- Advise senior leadership on performance trends, risks, and opportunities
- Reimagine incentive compensation strategies for evolving field roles, customer archetypes, and modern engagement models
- Steward equitable, transparent, and motivating incentive frameworks with Incentive Compensation teams
- Evolve metrics and incentives based on market dynamics, transformation priorities, and field feedback
- Partner with Insights and Decision Science, Finance, Field Leadership, and field enablement teams
- Drive customer impact, growth, and long-term competitiveness across Novartis’ commercial organization
- Travel domestically and/or internationally, with 30% travel required
Requirements:
- Bachelor’s degree required from 4-year college or university
- 10+ years’ experience in incentive design, performance management, or field operations strategy
- Experience within pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams
- Deep expertise in incentive compensation strategy, customer engagement metrics, and drivers of field performance and motivation
- Ability to design and scale innovative, data-driven models connecting enterprise insights with field execution
- Strong fluency in healthcare systems, including payer and provider dynamics, enterprise account management, and evolving technology trends
- Success influencing senior leaders and aligning cross-functional stakeholders in complex, matrixed organizations
- Exceptional analytical and strategic thinking capabilities
- Ability to synthesize complex data into clear insights, narratives, and action plans
- Collaboration and communication skills across functions, geographies, and field teams
- Company will not sponsor visas for this position
- Desirable: experience with enterprise incentive compensation platforms and advanced analytics tools
- Desirable: consulting or high-growth environment experience building scalable measurement and incentive constructs across global or multi-market teams
Benefits:
- Performance-based cash incentive
- Potential eligibility for annual equity awards, depending on role level
- Health benefits
- Life benefits
- Disability benefits
- 401(k) with company contribution and match
- Vacation
- Personal days
- Holidays
- Other leaves
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