Director, Global Accounts
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Job Description
Director leading enterprise account growth and retention for Vantage’s retail media orchestration platform. Building global account strategy, renewals, upsell, and senior client relationships.
Responsibilities:
- Own revenue growth across the existing client base through expansion and upsell plans and NRR targets
- Build strategic relationships with largest accounts as executive sponsor
- Step in early on renewals, escalations, and negotiations
- Set account strategy and scalable playbooks across regions and markets
- Establish account plans, QBR cadence, and renewal motions
- Plan account coverage as the portfolio grows
- Lead, coach, and develop the account team
- Forecast account team capacity and build the case for new hires
- Lead contracting strategy with Finance and leadership, including SOW structure, pricing, change orders, and billing disputes
- Partner with Client Success, Launch, AdOps, Product, and Engineering to align client needs with the roadmap and consistent delivery
- Report on NRR, upsell, renewals, and client satisfaction to senior leadership
Requirements:
- Proven experience running a multi-region account team at a retail media network, ad tech company, or commerce platform
- Experience managing managers and developing account leaders
- Track record of net revenue retention, renewal, and upsell results across an enterprise portfolio
- Commercial fluency with SOWs, pricing, and billing disputes
- Experience as a member of a senior leadership team, including planning and budgeting for a function
- Experience building capacity models, including accounts per manager, account segmentation, and health scoring
- Credibility with senior client stakeholders, including in difficult conversations
- Working knowledge of retail media and commerce media platforms
- Clear written and verbal communication to senior management
- Ability to travel within North America and internationally, up to 50% of the time
- Successful completion of a criminal background check
Benefits:
- Remote-first work environment
- Flexible work philosophy and remote-friendly setup
- Home office support
- Annual company retreats
- Equal opportunity employer
- Reasonable accommodations throughout the application process
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