Director, Global HR Services
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Job Description
Director of Global HR Services at Hyatt responsible for evolving HR service models and leading global HR initiatives. Collaborating with various teams to enhance hospitality operations.
Responsibilities:
- Designing, piloting, and evolving HR service models using a phased, proof-driven approach including pilots to test, refine, and validate service offerings to determine potential for expansion
- Developing initial pilot for above property support, including onboarding a team and establishing a foundational performance infrastructure
- Validating opportunities for additional pilots
- Actively supporting HR Evolution including evolution of the HR operating model
- Leading other global initiatives, such as Great Place to Work
Requirements:
- Experience and proven track record of leading multi-country or enterprise initiatives
- Demonstrated experience building or standing up new functions, programs, or service models
- Experience operating in complex, multi-site or multi-unit environments
- Strong stakeholder management and influencing skills, particularly in environments without direct authority
- Experience developing business cases and demonstrating ROI for new initiatives
- Ability to establish metrics, SLAs, and performance tracking frameworks
- Strong project and program management capabilities
- Experience in hospitality or similarly structured, owner-operated environments
- Proficiency with Microsoft office
- Familiarity with HR systems, Oracle preferred
- Familiarity with AI and HR-specific AI tools
Benefits:
- Annual allotment of free hotel stays at Hyatt hotels globally
- Flexible work schedule
- Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
- A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
- Paid Time Off, Medical, Dental, Vision, 401K with company match
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