Director, Learning Technology
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Job Description
Learning Technology Director advancing custom learning platforms for the National Council for Mental Wellbeing. Leading technical strategy, product delivery and a team supporting mental health education programs.
Responsibilities:
- Lead platform strategy, architecture and the technical roadmap for the National Council’s learning delivery ecosystem
- Partner with product and program teams to connect business goals and user needs with system improvements
- Develop understanding of how National Council programs deliver learning through assessments, recommendations, competencies, outcomes, audience needs and program or grant requirements
- Shape functional specifications, platform requirements, workflows, user stories and acceptance criteria
- Make build, buy, configure and integrate decisions
- Use learner feedback, platform data and operational insight to identify improvements
- Develop measures to understand how platform enhancements support learning and business outcomes
- Lead continued development and day-to-day operation of the platform
- Partner on solution design, APIs and integrations, identity and access, data and analytics, security, accessibility, scalability, reliability and performance
- Guide technical approaches and review solution designs
- Maintain functional and technical documentation
- Lead enhancements and releases through testing, change management and operational readiness
- Develop intake and delivery planning practices with product and other partners
- Translate between product, learning, program and technical teams
- Manage external technology and development partners
- Anticipate platform risks and dependencies and provide practical recommendations
- Lead and develop a team of three, setting goals, coaching team members and building accountability
Requirements:
- Significant experience owning, implementing or evolving learning technology products or platforms
- Experience serving as a product owner, product manager, learning technology leader, systems lead or comparable role
- Strong technical fluency with modern web applications and integrated platforms
- Comfort discussing application architecture, APIs, integrations, data flows, SSO/IAM, environments, testing, security and release decisions
- Working knowledge of LMS/LXP platforms, SCORM and/or xAPI, learning content, assessments, catalogs, credentials, reporting and learning analytics
- Experience guiding developers, implementation partners or technology vendors
- Experience managing a technical roadmap and leading enhancements or releases from discovery through measurement
- Ability to understand complex workflows, simplify ambiguity and communicate clearly with technical and non-technical stakeholders
- People leadership experience, including coaching, setting expectations and building accountability
- Bachelor’s degree or equivalent combination of education and relevant experience
- Experience with custom or highly configured learning platforms
- Experience with Ruby on Rails or another modern web application framework
- Hands-on ability to configure platforms, prototype solutions, work with APIs or make targeted application changes
- Experience with AWS or another major cloud environment
- Experience with LearnUpon or other commercial LMS/LXP platforms and integrating them with custom learning experiences
- Experience in a nonprofit, association, education, public health or other mission-driven environment
- Experience supporting learning programs shaped by grant, contractual, credentialing or reporting requirements
- Comfort using AI-assisted development tools is a plus
Benefits:
- Medical, dental, vision, life and disability insurance
- 403(b) retirement plan with employer contributions after 1 year of service
- Paid time off, including vacation, sick, personal, floating holiday, bereavement and observed federal holidays
- Parental support benefits, including adoption, fertility and surrogacy reimbursement and two weeks paid parental leave
- Free unlimited Relias professional development courses
- Annual professional development and tuition reimbursement funds
- Calm Premium access
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