Director, Managed Services
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Job Description
Director of Managed Services driving EHR application team strategy at Highspring. Overseeing operations, leading client relationships, and ensuring operational excellence.
Responsibilities:
- Provide strategic leadership and direction for the Application Managed Services department, driving operational excellence and achieving service level agreements (SLAs).
- Oversee the day-to-day operations of the various clients ensuring metrics are met.
- Collaborate with Sales team and Practice Leaders on pricing proposals, statement of work documentation, and client presentations to drive business.
- Establish, build and maintain executive-level relationships with CIOs, CFOs, COOs, CMIOs, and other healthcare leaders.
- Prepare case studies and present best practices at various conferences and to the internal team.
- Develop and manage the application team budget, tracking gross margin and resource utilization to optimize operational efficiency.
- Create, monitor and analyze performance metrics, identifying areas for improvement and implementing corrective actions as needed.
- Evaluate new technology and provide recommendations on systems that could enhance team performance (i.e. time tracking, capacity, project management).
- Provide regular reporting and presentations to leadership, highlighting performance, challenges, and recommendations for improvement.
Requirements:
- 5+ years of experience as an Application Manager or relevant experience.
- Managed Services experience preferred
- Current Application Certification (i.e. Epic Ambulatory)
- Bachelor’s degree or relevant experience
Benefits:
- Competitive salary with full benefits (medical, dental, vision, 401k, flex time off, and more)
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