Director, Member Success, Academic
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
E3n Director managing member-school relationships and onboarding for assessment, data, and student well-being services. Guiding independent schools toward stronger teaching, learning, and student outcomes through data-informed consultation.
Responsibilities:
- Serve as the primary relationship manager for a portfolio of member schools
- Build trusted partnerships with heads of school, academic deans, curriculum leaders, division directors, counselors, and instructional leadership teams
- Help schools maximize the value of E3n’s products and services
- Understand member goals, priorities, and challenges and identify engagement opportunities
- Support onboarding and implementation of achievement assessments and related products and services
- Guide schools in using assessment and student well-being tools, reporting platforms, and professional learning opportunities
- Facilitate ongoing member conversations focused on adoption, utilization, and success
- Support membership growth and additional product utilization
- Respond to member questions and support requests with internal teams
- Help schools interpret assessment results and connect insights to instructional planning and student success
- Coordinate with Product, Research, Professional Learning, and Platform teams to resolve questions and improve member experience
- Monitor portfolio engagement, product utilization, member success, and retention
- Gather and communicate member feedback, trends, challenges, and opportunities internally
- Maintain accurate and timely Salesforce records documenting interactions, engagement, opportunities, and support activities
- Collaborate across Membership, Product, Research, Professional Learning, Growth, and Platform teams
- Contribute member insights to future products, services, research, and programming
- Represent E3n at conferences, webinars, workshops, and member-facing events
- Facilitate professional learning discussions focused on assessment, instructional improvement, and student success
Requirements:
- Bachelor’s degree or equivalent practical experience
- 9–12+ years of experience in education, academic leadership, assessment, member success, customer success, or relationship management
- Experience working with schools, educators, or education-focused organizations
- Strong relationship management and consultative communication skills
- Comfort partnering with heads of school, academic deans, curriculum and instructional leaders, counselors, and educators
- Confidence presenting to professional audiences and facilitating discussions about assessment data and instructional improvement
- Ability to manage multiple member relationships in a dynamic environment
- Experience working within independent or private schools preferred
- Experience supporting educators through assessment programs, educational data systems, or instructional improvement initiatives preferred
- Background in teaching, curriculum development and planning, academic leadership, or educational assessment preferred
- Experience presenting to professional audiences or facilitating educator and school-leader workshops preferred
- Independent school admissions or enrollment management experience is a plus
- Salesforce record maintenance and documentation experience
Benefits:
- Purpose-driven work supporting educators, school leaders, and families nationwide
- Smart, thoughtful colleagues who value collaboration, clarity, and integrity
- Whole-person support recognizing balance, trust, and belonging
- Opportunities for growth and influence during organizational transformation
- Values-driven, data-informed workplace grounded in empathy, equity, and real-world impact
- Fully remote work arrangement
- Periodic travel opportunities to conferences, member engagement events, and internal team gatherings
Similar Jobs
Director
Director leading forensic accounting investigations, litigation support, and client engagements at J.S. Held, a global consulting firm. Expanding investigative consulting services through delivery, business development, and thought leadership.
Field and Programs Director
UUA director leading faith-rooted justice organizing campaigns and programs across the continental United States. Managing organizers, coalitions, evaluation systems, and fundraising support for Side With Love.
Director of Logistics
Director of Logistics leading transportation, warehousing, and inventory for PDM’s electrical infrastructure projects. Optimizing heavy-transformer fulfillment across power distribution, data center, oil and gas, and renewable energy markets.
Director, Global Customer Capabilities & Innovation
Amgen corporate affairs director leading global communications for customer capabilities, innovation, data, and technology transformation. Partnering with executives to drive stakeholder alignment and adoption worldwide.
Director, Operational Reporting – Performance Analytics
Director leading enterprise operational reporting and performance analytics for HPI, a third-party administrator of health and benefit solutions. Centralizing reporting, managing KPIs, and driving quality improvement across the organization.
Key Accounts Director
Key Accounts Director advancing market access for Summit Therapeutics’ oncology medicines. Building strategic healthcare-account partnerships and supporting product launches across a defined geography.
Key Accounts Director
Key Accounts Director expanding market access for Summit Therapeutics, a biopharmaceutical oncology company. Leading strategic healthcare-account relationships, reimbursement initiatives, contracts, and oncology product launches.
Key Accounts Director
Key Accounts Director advancing market access for Summit Therapeutics’ investigational oncology medicines. Building strategic relationships with health systems and oncology decision-makers across a defined geography.
Director, Data Management & Intelligence
GoHealth urgent care Director leading enterprise data governance, BI, analytics, and AI-ready data foundations. Building high-performing teams and a multi-year data strategy across healthcare operations.
Director Claims Management
Director leading TPA medical claims operations for Health Admins, a technology-driven healthcare administration platform. Managing teams, vendors, SLAs, compliance, and claims-processing improvements.
Senior Director
Senior Director leading Best Buddies’ national programs for people with intellectual and developmental disabilities. Expanding education, employment, independent living, credentialing, and community-engagement pathways.
Senior Director, Friendship Programs
Senior Director leading Best Buddies’ friendship programs for people with intellectual and developmental disabilities. Expanding chapters, managing volunteers and staff, and strengthening mission delivery.
Director, Site Start Up
Director leading site start-up operations for Precision for Medicine, a clinical research organization. Guiding global trial start-up delivery, regulatory submissions, contracts, risk management, and team development.
Senior Director, Specialty Insights
Senior Director leading Specialty Insights programs for Cencora, a global pharmaceutical solutions company. Managing healthcare market research, KOL relationships, budgets, teams, and client-facing delivery.
Senior Director, Change Management Activation Lead
Senior Director driving change adoption for Cencora, a global pharmaceutical solutions company. Leading organizational readiness, governance, communications, and sustained behavior change across digital transformation initiatives.
Director – National Accounts
Grainger national accounts director leading MRO solutions for complex IFM and Hospitality customers. Developing contract strategy, major-account processes, and multi-site opportunities across the Western United States.
Director, National Accounts
National Accounts Director leading Grainger, a broad-line MRO distributor,’s multi-site sales strategy. Developing major-account processes, closing complex deals, and driving revenue across Western US territory.
Director of Advocacy
Director of Advocacy shaping federal healthcare policy for Pivotal Health’s reimbursement platform. Engaging agencies, Congress, and healthcare stakeholders while building strategic government affairs operations.
Director, US Market Access Strategy, Immunology
Novartis immunology market access director shaping US strategies for innovative medicines. Developing access plans, forecasts, budgets, and commercialization research across cross-functional teams.
Director
California Director building statewide organizing, membership, and coalition strategies for a racial and economic justice movement of local elected officials. Supervising staff, developing leaders, and leading fundraising.