Director, Mobile & Converged Services
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Job Description
Director of Mobile & Converged Services at Sparklight leading mobile product development and market growth. Focused on building and managing MVNOs, and enhancing customer experience.
Responsibilities:
- Mobile Product Portfolio
- Own plans, pricing, packaging, promotions, and the full device compatibility and onboarding experience across eSIM, physical SIM, and BYOD flows.
- Lead activation flow design, port-in success optimization, and customer lifecycle management.
- Define and enforce fraud prevention, eligibility rules, and operational guardrails.
- Product Vision & Roadmap
- Define the product vision and multi-quarter roadmap for Sparklight Mobile and convergence initiatives.
- Build and own business cases, financial models, and investment recommendations for mobile product decisions.
- Drive adoption and household penetration through bundling strategies that connect mobile with broadband, streaming, and connected home.
- Partner & Ecosystem Management
- Own commercial relationships with MVNE partners, carrier partners, and device ecosystem providers.
- Lead platform enhancement negotiations and roadmap alignment with external partners.
- Manage partner readiness for new product launches and capability expansions.
- Performance & Growth
- Own and improve key mobile KPIs: attach rates, activation success, port-in completion, ARPU, and churn.
- Analyze market trends and competitive positioning to keep Sparklight Mobile relevant and differentiated.
- Serve as the voice of the mobile customer internally, ensuring the product delivers meaningful, differentiated value.
- Cross-Functional Execution
- Partner with Marketing, Sales, CX, Billing, Engineering, and Digital to ensure clean product launches and operational readiness.
- Coordinate with the Mobile Operations Manager to translate product strategy into reliable day-to-day execution.
Requirements:
- Required Direct MVNO or MVNE operating experience.
- 7+ years of product management or product leadership experience in wireless, telecom, or a closely adjacent field.
- Hands-on experience with eSIM provisioning, digital activation flows, and BYOD onboarding.
- Demonstrated success growing a mobile subscriber base from an early or mid-stage baseline.
- Experience managing MNO and MVNE commercial relationships, including contract negotiations and roadmap alignment.
- Strong analytical and financial modeling skills with the ability to build and defend business cases independently.
- Exceptional cross-functional communication and the ability to influence across all levels without formal authority.
- Strongly Preferred Background in converged connectivity products that bundle mobile with broadband, streaming, or connected home services.
- Experience at an MVNO that operated in a resource-constrained, high-growth environment.
- Familiarity with the cable/broadband operator landscape and its strategic intersection with mobile.
Benefits:
- Medical, dental, and vision plans – start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
- Additional Perks
- Tuition reimbursement (up to $5,250 on 1st year)
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment
- FREE Cable One services for associates who live in a serviceable area
- Remote Access to select premium channels (Cable One, Sparklight, Cable America and ValuNet Fiber Only)
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