Director of Admissions
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Job Description
Director of Admissions overseeing clinical admissions duties and managing staff for an eating disorder treatment center. Building relationships with referral sources to ensure quality care and smooth admissions process.
Responsibilities:
- Oversee clinical admissions duties from initial phone call though hand off to clinical team to obtain authorizations needed for admissions
- Oversee interactions and communication with payors to assure best possible communication and best outcomes for reimbursement
- Assure that extremely timely and responsive follow through occurs with each contact and assure smooth admissions; verifying with patient and family that all processes exceeded expectations after the patient has admitted
- Contribute to ongoing process improvements to enhance the client admissions experience
- Evaluate all prospective referrals and identify appropriate treatment settings
- Dialogue and build relationships with potential new referral sources regarding insurance needs
- Assure all fees, self pays, and deductibles are explained to clients and funds have been wired prior to admissions
- Upholding all policies and procedures needed for accreditation and licensing
- Train and supervise admissions and clinical staff as needed
- Provide direct support to admissions staff by assisting with complex or sensitive admissions cases, including outreach to referral sources, prospective clients, and families to help resolve barriers to admission
- Ensure Admissions Specialists are completing their responsibilities in alignment with departmental expectations and consistently meeting established monthly Key Performance Indicators (KPIs); promptly identify and report performance concerns or operational challenges to the VP of Admissions
- As a leader within our organization, uphold and build on the principles of clinical excellence, collegiality, cooperation, and innovation
- Other duties assigned by the supervisor
Requirements:
- Strong communicator, both verbally and in writing
- 5+ years experience treating clients with Eating Disorders and Disordered Eating or admissions department leadership
- Ability to demonstrate understanding of a variety of models and theories of eating disorders, trauma, mental illness, and related issues
- Knowledge of philosophies, practices, policies, and outcomes of models of treatment, recovery, relapse prevention, and continuing care for dually diagnosed populations
- Understanding of diagnostic criteria for co-occurring conditions and ability to conceptualize modalities and placement criteria within the continuum of care
- Understanding of diverse cultures and gender specific issues and ability to incorporate needs of gender and culturally diverse groups into practice settings
- Excellent organizational and time management skills
- Ability to prioritize workload and work independently
Benefits:
- Competitive compensation package including salary commensurate with experience
- Remote work flexibility with a results-driven culture
- Comprehensive health benefits that reflect our commitment to wellbeing
- The chance to directly transform lives and makes treatment accessible
- Collaborative and innovative work environment with a team passionate about our mission
- Professional development opportunities and support for continued growth
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