Director of AI
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Job Description
Director of AI at Personified leading AI strategy and development for a managed IT and cybersecurity service provider. Shaping internal capabilities and external offerings through innovative use of AI.
Responsibilities:
- Partner with the CTO and leadership team to define Personified's AI strategy: where we invest, what we offer clients, and how we build internal capability over time
- Identify, evaluate, and pilot AI tools and platforms that improve how Personified delivers service — across ticketing, triage, documentation, client communication, and operations
- Build and own the internal AI infrastructure that supports Personified's team: tooling, workflows, integrations, and governance around how AI is used day-to-day
- Develop and lead Personified's external AI offerings — working with the sales and partnerships teams to shape what we bring to clients and how we position it
- Stay current on the AI and MSP landscape; bring informed, opinionated recommendations on where the market is going and where Personified should be ahead of it
- Establish standards and guardrails for responsible AI use internally and in client-facing contexts based on industry standard frameworks
- Design, develop, and deliver internal training programs on AI tools, platforms, and workflows as the offerings and landscape evolve
- Build and lead external, client-facing AI training programs — helping clients understand, adopt, and get value from AI in their own organizations
- Create training content and curricula that scale: recorded sessions, written guides, structured onboarding, and repeatable delivery formats
- Write documentation that a successor or new team member could pick up and use without your help
- Partner with Client Support, IT Operations, and Engineering leads to ensure training reflects how the team actually works and what clients actually need
- Track training outcomes and iterate — measure what's landing and adjust accordingly
- Serve as Personified's internal subject matter expert on AI adoption, helping staff build confidence and capability over time
Requirements:
- Highly organized, detail-oriented, and reliable.
- Able to manage multiple workstreams and shifting priorities without dropping the ball.
- Clear, professional communicator.
- Curious about how things work, with a genuine interest in process improvement and operational efficiency.
- Strong Google Workspace skills: comfortable with data organization, tracking, and building clear reports.
- Analytical thinker who's willing to develop familiarity with the technical products and solutions we sell.
- Experience with CRMs, PSA tools, or other operational/documentation systems is a plus.
Benefits:
- Remote work environment
- Competitive pay
- Healthcare packages contributed to by Personified
- Optional 401K matched by Personified
- Cell phone stipend
- Annual learning & development stipend
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