Director of Transformation
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Job Description
Director of Transformation driving operational change across 21GRAMS and Room42. Improving agency staffing, workflows, technology adoption, and sustained organizational change.
Responsibilities:
- Partner with department leads within 21GRAMS and Room42 to drive operational change
- Translate leadership vision and priorities into clear, actionable plans
- Facilitate alignment across departments and ensure teams are included in change processes
- Orchestrate change initiatives from planning through implementation, adoption, and long-term reinforcement
- Build project plans, timelines, and milestones and hold teams accountable
- Monitor initiatives, troubleshoot obstacles, course-correct, and establish feedback loops
- Improve agency staffing, project scoping, creative processes, and flow of work
- Identify bottlenecks, confusion, and inconsistency and design practical solutions
- Ensure new processes and tools, including AI and other technology, are documented and adopted
- Communicate plans, decisions, and changes across departments
- Represent leadership and escalate risks, roadblocks, and team concerns
- Monitor adoption and adjust pacing, support, and communication as needed
- Champion continuous improvement, empathy, and teamwork
- Measure and report the impact of change initiatives using team feedback and operational data
- Equip department leads to sustain new ways of working independently
Requirements:
- Bachelor's Degree from an accredited institution, or equivalent professional experience
- 8+ years of progressive experience in operations, change management, program or project management, or organizational effectiveness within an agency, consulting, or professional services environment
- Minimum 3+ years leading cross-functional change initiatives or operational programs
- Demonstrated experience partnering with senior department leaders across Account, Strategy, Creative, or Project Management
- Track record of implementing initiatives that measurably changed how teams work and sustaining that change over time
- Strong understanding of agency operating models
- Familiarity with staffing, scoping, and creative workflow processes within an agency environment
- Proficiency with project and program management tools such as Workfront, Smartsheet, or equivalent
- Comfort evaluating AI tools and agents to improve team efficiency
- Confident and polished communication skills
- Empathetic listening, facilitation, and relationship-building skills
- Ability to earn trust across departments without direct authority
- Ability to hold teams accountable while remaining open to feedback
- Preferred: working knowledge of change management frameworks such as ADKAR or Kotter's model
- Preferred: experience in healthcare, pharmaceutical, or life sciences advertising or communications agency environment
- Preferred: formal change management certification such as Prosci or ADKAR, or equivalent
- Preferred: experience partnering with internal production or studio functions similar to Room42
- Preferred: background in process improvement, organizational design, or agency operations
- Preferred: experience supporting new business transitions, account restructuring, or large-scale operational rollouts
Benefits:
- Comprehensive benefits package tailored to the employee’s region
- Generous holiday and paid time off
- Private medical, dental, and vision plan options
- Support in saving for the future
- Mental wellness coaching and support
- Access to more than 13,000 online classes with LinkedIn Learning
- Free snacks at offices
- Flexible remote or hybrid work arrangements where appropriate
- Collaboration, culture-building, learning, and team connection opportunities
- Accommodation support during the interview process
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