Director, Operations Technical Support
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Job Description
Director, Operations Technical Support overseeing technical stabilization and emergency response in North American manufacturing plants. Ensuring strategic leadership and capability building across operations.
Responsibilities:
- Own the Operations Technical Emergency Response framework for North America.
- Establish criteria for escalation, deployment, and prioritization of technical response resources.
- Serve as the executive point of accountability for major operational disruptions.
- Partner with Operations leadership to determine when, where, and how Technical Support Technicians are deployed.
- Ensure Technical Support Technicians are empowered with the authority, tools, and expectations needed to stabilize operations under pressure.
- Directly lead and develop the North America Technical Response Leader(s).
- Set clear expectations related to speed to stabilization and decision quality under crisis conditions.
- Conduct post-event reviews to assess effectiveness, decision-making, and outcomes.
- Own the enterprise approach to maintenance and production technical capability.
Requirements:
- 10+ years leading a Technical or Production team.
- Travel up to 100%, often with little advance notice.
- Primarily leadership and oversight role; on-site presence expected during high-impact events.
- 10+ years of experience in high-output manufacturing environments, preferably plastics or packaging.
- Demonstrated leadership in operations, maintenance, or technical excellence roles.
- Exposure to capital planning, reliability strategy, and standardized maintenance systems.
- Strong working knowledge of blow molding systems, bottle processing, and downstream equipment.
- Proven experience leading teams through unplanned operational crises.
- Experience in diagnosing and problem-solving various types of equipment.
- Experience with Hydraulics, Pneumatics, and reading Blueprints.
- Ability to operate decisively with incomplete information.
- Ability to lift up to 50 lbs. and work in manufacturing environments.
Benefits:
- Competitive, comprehensive benefits package.
- Medical, dental and vision plans.
- Company holidays and vacation days.
- Tuition reimbursement.
- Learning and training opportunities.
- Bonus potential.
- 401(k) plan with company contributions.
- Rewards and recognition programs.
- Opportunities to make a difference in the community.
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