Director, Owned and Operated – Expansion
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Job Description
Director leading post-acquisition transitions for Honor’s technology-enabled home care operations. Stabilizing acquired agencies, integrating teams and systems, and building scalable growth playbooks.
Responsibilities:
- Develop a deep understanding of newly acquired home care businesses, including financial performance, organizational structure, local market dynamics, operational workflows, and growth opportunities
- Assess business health and identify risks, dependencies, and opportunities affecting successful transitions
- Develop and execute stabilization and transition plans balancing operational change with business continuity
- Evaluate talent and leadership capabilities within acquired businesses
- Decide staffing needs and retention plans aligned with Honor’s operating model
- Partner with local leaders and employees through significant change
- Hire and onboard additional staff as required
- Lead adoption of Honor’s standard operating procedures, systems, reporting, and performance management practices
- Partner with the Implementations team on client, Care Pro, and system migrations
- Coordinate implementation activities with Product, Operations, Finance, HR, Recruiting, and other partners
- Improve sales performance, referral generation, recruiting effectiveness, and operational execution
- Prioritize resources across revenue protection, organizational change, operational risk, and scalability
- Coach local leaders on operational and team management
- Execute handoff to O&O leadership and support long-term growth
- Develop repeatable tools, playbooks, operating mechanisms, and transition frameworks
- Maintain revenue, minimize client attrition, and ensure business continuity during transitions
- Complete organizational, operational, and system transitions on schedule
- Establish leadership teams and operating models capable of sustaining performance and growth
- Build tools and playbooks enabling the transitions team to scale simultaneous transactions
Requirements:
- 7+ years of experience leading operational teams, business units, or multi-functional initiatives with accountability for business performance and outcomes
- Demonstrated experience leading organizational change, operational transformations, integrations, or business turnarounds
- Experience managing more than one significant workstream at once, or a single engagement materially larger than a standard territory transition
- Strong analytical skills with experience using data to diagnose issues, prioritize opportunities, and measure results
- Experience influencing senior cross-functional stakeholders and driving execution in complex, fast-paced environments
- Comfort operating in ambiguity and building structure and repeatable playbooks where none exist
- Experience in healthcare, home care, franchising, multi-site operations, M&A integration, or other service-based industries is a plus
- MBA is a plus
Benefits:
- Opportunity to lead with purpose and make a meaningful impact
- Equal opportunity employment
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