Director, Product Lifecycle – Field Services
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Job Description
Director owning post-production lifecycle, commissioning, warranty, and field services for Galtra’s integrated data-center power and cooling systems. Managing equipment records, partners, service delivery, and lifecycle revenue.
Responsibilities:
- Own the complete post-production lifecycle of Galtra equipment from factory release through shipment, installation, startup, commissioning, turnover, warranty, service, modification, and end-of-life support
- Serve as the single point of accountability for Galtra equipment and maintain the installed-equipment record
- Establish and maintain equipment serial-number and asset-identification standards
- Track manufacturing completion, release, shipping, delivery, receipt, installation, commissioning, warranty, service, modifications, and end-of-life status
- Own the requirements and day-to-day operation of the equipment lifecycle tracking system
- Coordinate system implementation, configuration, and data migration into future ERP/EAM/CRM/field-service systems
- Provide dashboards covering equipment status, startup, warranty, open issues, and service activity
- Coordinate installation sequencing, site readiness, startup scheduling, commissioning activities, and deficiency resolution
- Define warranty terms and triggers, manage warranty claims and RMAs, and coordinate corrective actions
- Establish field-service processes, coordinate employees and authorized third-party providers, and track service through closure
- Identify and coordinate spare parts, replacement components, field modifications, and product changes
- Track recurring failures, coordinate root-cause analysis, and drive corrective and continuous-improvement actions
- Establish customer equipment-support processes and coordinate responses to lifecycle issues
- Develop lifecycle services and recurring lifecycle revenue offerings
- Coordinate lifecycle responsibilities across manufacturers, service providers, suppliers, contractors, commissioning providers, and customer facilities teams
- Complete assigned tasks and deliverables on time and on budget
Requirements:
- Strong experience with manufactured equipment, field service, commissioning, warranty, operations, or product lifecycle management
- Experience managing complex equipment across multiple locations or projects
- Strong organizational and process-development capability
- Ability to coordinate manufacturers, service providers, contractors, engineers, and customers
- Strong understanding of documentation and configuration control
- Ability to recognize technical, contractual, warranty, and commercial risk
- Strong follow-through and willingness to hold internal and external parties accountable
- Comfortable working with asset-management, ERP, CMMS, EAM, CRM, or field-service systems
- Strong written and verbal communication skills
- Preferred: data center or other mission-critical infrastructure experience
- Preferred: HVAC, mechanical, electrical, controls, or related equipment experience
- Preferred: startup and commissioning experience
- Preferred: OEM or manufacturer's representative experience
- Preferred: warranty and field service management experience
- Preferred: product serialization and configuration management experience
- Preferred: experience implementing lifecycle, ERP, EAM, CMMS, or field-service systems
- Preferred: experience managing third-party service organizations
- Valid driver’s license and ability to rent vehicles
- Ability to travel up to 25%, including travel to any or all 50 US states
- International travel may be required based on individual skill, training, and project needs
Benefits:
- Choice of comprehensive medical plans, including two PPO-style plans and an HDHP with HSA option
- Flexible spending accounts (FSA)
- Dental and vision plans
- Medical, dental, and vision benefits for spouse/domestic partner and dependent children up to age 26
- 401(k) with company match and self-directed brokerage account option
- PTO, including additional paid time off during the last week of the year
- Company-paid life insurance for employees and eligible dependents
- Short- and long-term disability and AD&D coverage
- Professional development opportunities
- Tuition reimbursement
- Professional licensing assistance
- Paid parental leave after one year of employment
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