Director, Product Management – Global Store Discovery
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Job Description
Director, Product Management leading iHerb’s global digital shopping discovery across all platforms. Driving strategy, roadmap execution, and cross-functional delivery for discovery experiences.
Responsibilities:
- Lead the global digital shopping discovery experience across desktop web, mobile web, and native apps.
- Own the strategy, roadmap execution, experimentation, and cross-functional delivery for core discovery surfaces.
- Define and drive the global product vision, strategy, and roadmap for store discovery experiences.
- Build differentiated discovery experiences that improve product findability, browsing engagement, conversion, and customer retention.
- Develop customer-centric strategies tailored for both new and returning users across the full discovery journey.
- Identify emerging trends in AI-powered search, personalization, recommendation engines, and competitive discovery experiences.
- Own the global homepage experience as the primary brand and discovery entry point.
- Drive strategy for content layout, personalization, promotional placement, featured categories, localization, and curated product surfaces.
- Optimize for engagement, new user acquisition, and returning customer activation across all devices.
- Own the end-to-end search frontend product experience and drive AI/ML powered search improvements.
- Own PLP experiences across category pages, brand pages, promotion pages, and search results pages.
- Drive improvements in site hierarchy, interlinking, and navigational discoverability.
- Own discovery surfaces for promotions, deals, seasonal events, and campaign landing pages.
- Lead and mentor a team of Product Managers and potentially Product Owners across store discovery domains.
- Define and monitor KPIs to measure success across discovery surfaces.
Requirements:
- Proven experience owning large-scale customer-facing digital discovery experiences across web and mobile platforms.
- Strong expertise in ecommerce search, browse, navigation, personalization, and conversion optimization.
- Deep understanding of search relevance, ranking systems, filtering/faceting, and AI-powered search technologies.
- Experience leading global product initiatives across multiple international markets.
- Demonstrated success managing cross-functional teams and influencing executive stakeholders.
- Strong analytical skills with experience using experimentation frameworks and product analytics tools.
- Excellent communication, prioritization, and organizational leadership skills.
- High degree of accuracy and attention to detail.
- Excellent organization skills and ability to multi-task.
Benefits:
- Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs.
- May enroll in our company's 401(k) plan.
- Eligible for Time Off and Paid Sick Leave pursuant to the company’s policies.
- Enjoy paid holidays throughout the calendar year.
- Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.
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