Director, Professional Services
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Job Description
Director of Professional Services leading global implementation team for aviation software company Veryon. Driving customer onboarding and scaling methodologies while leveraging AI technology.
Responsibilities:
- Lead, coach, and grow a Professional Services team distributed across multiple regions
- Own delivery end-to-end — implementation, onboarding, and the handoffs on either side of it
- Serve as the connective tissue across a geographically distributed Customer Experience organization — making sure every region has the same visibility, context, and support
- Build the methodology this team runs on: playbooks, tools, and processes that work consistently regardless of where the work is happening
- Actively identify where AI can accelerate delivery — implementation planning, data migration, documentation, QA, customer communication — and drive adoption of those tools and workflows across the team
- Partner with Sales and Customer Success on deal scoping, expansion conversations, and lifecycle handoffs that don't drop customers on the floor
- Feed real implementation insight back to Product and Engineering — you'll know faster than almost anyone where the product friction actually lives
- Own the numbers: delivery timelines, utilization, customer satisfaction, project health — and know what to do when they slip
- Be the executive escalation point when an implementation gets hard, and be someone customers trust in that moment
- Plan resourcing and capacity across regions ahead of the business, not in reaction to it
Requirements:
- 8+ years in professional services, implementation, or delivery leadership at a SaaS or technology company
- 5+ years leading and developing a services team, including direct experience managing distributed or offshore teams
- A track record spanning both complex, enterprise-scale implementations with real regulatory or operational stakes, and fast-turnaround, high-velocity engagements
- Fluency in SaaS delivery models and project methodologies, but the judgment to know when to deviate from the playbook
- Genuine curiosity about AI as a delivery lever — you've either already used AI tools to speed up implementation work, or you're the kind of leader who goes looking for that instead of waiting to be told
- Comfort operating across time zones and cultures, with the flexibility to build real working relationships with teams around the world, not just manage them from a distance
- The stakeholder range to work a room with an engineer in it one hour and a C-level customer the next
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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