Director, Regulatory Change Initiatives
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Job Description
Regulatory change director advancing compliance initiatives for CrossCountry Mortgage, a nationwide distributed retail mortgage lender. Translating regulatory assessments into system, process, control, and documentation improvements.
Responsibilities:
- Own medium-to-large regulatory and compliance change tickets from intake through closure documentation
- Translate Legal and business needs into business, technology, and procedural requirements
- Partner with Legal to determine system, process, control, policy, and procedure updates
- Draft detailed requirements for configuration, decisioning, workflow, fields, and technology enhancements
- Work with Technology teams, business partners, and external vendors to implement compliance-related system changes
- Design and document non-technology solutions, process updates, control enhancements, and policy or procedure changes
- Lead compliance workstreams by coordinating deliverables, timelines, dependencies, risks, and stakeholder responsibilities
- Research regulatory requirements, controls, operational processes, and current-state workflows
- Plan, coordinate, and support validation and testing activities
- Review testing results, investigate gaps, and drive follow-up actions
- Prepare project summaries, status updates, and dashboards for leadership and governance meetings
- Maintain documentation of decisions, requirements, testing evidence, approvals, and implementation outcomes
- Identify recurring issues and recommend process, system, and documentation improvements
- Facilitate implementation meetings and communicate with Legal, Operations, Technology, Risk, leadership, and other stakeholders
- Provide informal guidance to analysts and coordinators
- Support continuous improvement of the Regulatory and Compliance Change Management program
Requirements:
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Experience in compliance management, regulatory change, or compliance-related business analysis and technology change
- Excellent understanding of regulatory requirements and compliance best practices
- Experience in mortgage operations, preferably front-end mortgage operations
- Practical understanding of how regulatory requirements affect real-world workflows
- Experience with Encompass Loan Origination Software or similar loan origination systems preferred
- Experience developing, coordinating, or evaluating validation and testing activities
- Ability to translate regulatory guidance, investor requirements, or internal policy expectations into system behavior, business requirements, process updates, and documentation changes
- Excellent problem-solving, analytical, communication, collaboration, organizational, prioritization, and time management skills
- Ability to work independently, manage ambiguity, and develop practical, defensible recommendations
- Ability to document work thoroughly for auditors, examiners, and internal reviewers
Benefits:
- Competitive compensation plan
- Medical insurance
- Dental insurance
- Vision insurance
- 401K
- Company-provided short-term disability
- Employee assistance program
- Wellness program
- Robust benefits package
- Employee engagement and culture programs
- Opportunities for career growth
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