Director, Renewal Management
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Job Description
Director leading global renewals organization at Conga, ensuring revenue growth and excellent customer experience. Collaborating across teams to improve operational efficiencies and predictability in renewals.
Responsibilities:
- The Director of Renewals leads the global renewals organization responsible for driving customer retention, recurring revenue growth, and a seamless renewal experience for customers across all segments.
- This role owns the end-to-end renewal lifecycle, leads a globally distributed team, and partners cross-functionally to ensure operational excellence, forecast accuracy, and customer value realization.
- Define and execute a global renewals strategy aligned to company retention, revenue, and customer experience goals for the customer base below $100,000 ACV.
- Build scalable renewal processes that improve efficiency, predictability, and renewal velocity while reducing churn risk.
- Lead quarterly planning, renewal calendar execution, and long-term strategic initiatives.
- Drive price increases, multi-year strategies, expansion identification, and churn mitigation.
- Ensure adherence to pricing, contract, and approval policies.
- Champion a customer-first renewal experience.
- Deliver accurate renewal forecasts and executive-level reporting.
Requirements:
- 7–9 years of relevant SaaS experience in Renewals, Customer Success, Revenue Operations, or Account Management.
- 2–4 years of people leadership experience, with a strong preference for managing fully offshore or globally distributed teams.
- Proven experience leading high-volume, transactional renewal operations in a SaaS or subscription-based business.
- Strong operational excellence and process design skills.
- Ability to manage and forecast large renewal portfolios with high accuracy.
- Experience with auto-renewal programs and contract-driven renewal models.
- Excellent cross-functional communication skills.
- Strong analytical and systems mindset.
- Comfort working in a fast-moving, metrics-driven environment.
- Experience driving technology-enabled improvements (automation, AI-assisted workflows, CRM hygiene, queue management tools).
Benefits:
- Health insurance
- Remote work options
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