Director, Solutions Architecture – Implementation & Sales Engineering
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Job Description
Director of Solutions Architecture at Fresco leading technical strategy for client implementation and sales. Bridging customer needs with Fresco’s capabilities in a high-growth environment.
Responsibilities:
- Build and lead the function, establishing frameworks, processes, and standards for technical discovery, scoping, and onboarding.
- Provide thought leadership on how customers can best leverage Fresco’s platform and integrations.
- Lead technical discovery with enterprise and mid-market prospects, uncovering requirements.
- Ensure the sales team is equipped with the right technical narratives, tools, and materials to win deals, upsell and cross-sell.
- Oversee high-quality product demonstrations, proofs-of-concept, and integration walkthroughs.
- Define and oversee scalable implementation methodologies that ensure fast, predictable customer onboarding.
- Lead complex technical onboarding sessions, data configuration, and integration setup alongside Delivery and Product.
- Act as a senior “voice of the customer,” shaping product roadmap discussions and influencing platform improvements.
- Work closely with Product, Engineering, and Delivery to refine integration capabilities, data workflows, and customer-facing processes.
- Oversee the creation of technical documentation, best practice guides, and reusable assets for both internal and external audiences.
Requirements:
- 7–10+ years of experience in Sales Engineering, Solutions Consulting, or Implementation within a SaaS or technology environment, including experience operating at Senior Manager or Director level.
- Strong understanding of SaaS architecture, APIs, integrations, and data flows; able to dive deep when needed.
- Exceptional communicator who can translate complex technical concepts into clear, business-focused value.
- Demonstrated ability to build and scale customer-facing technical processes.
- Comfortable leading in a fast-moving, high-growth environment with multiple stakeholders and competing priorities.
- Highly collaborative with strong leadership presence and a bias toward action.
- Proven ability to influence Product, Engineering, and Commercial leadership.
- Understanding of hardware and a cooking interest is a distinct advantage.
- Fluency in English required; additional European languages a plus.
Benefits:
- Competitive, market driven salaries
- Equity
- Flexible, hybrid or remote work model
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