Director, Tech Enablement
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Papa John's technology operations director managing cloud, infrastructure, support, and production reliability. Driving incident response, compliance, disaster recovery, and operational cost optimization.
Responsibilities:
- Own 24/7 operational responsibility for production systems, platforms, and services
- Establish operational health checks, dashboards, and service reviews
- Lead Major Incident Management and maintain escalation paths and playbooks
- Maintain runbooks, failover plans, and operational procedures
- Manage Tier 1–3 operational support teams across infrastructure, cloud, network, SRE/DevOps, and application operations
- Execute SLA/OLA frameworks and oversee ITSM service desk workflows
- Ensure operational readiness for new applications, releases, and infrastructure deployments
- Lead change, release, deployment, maintenance-calendar, and rollback processes
- Oversee incident trends, Root Cause Analysis, problem management, and stability improvements
- Manage monitoring, observability, alerting, dashboards, and operational analytics
- Drive capacity monitoring across cloud and data center environments
- Ensure patching, backups, restore testing, disaster recovery drills, and environment consistency
- Govern configuration management, provisioning, resource tagging, cost monitoring, and operational hygiene
- Add operational perspective to architecture, networking, storage, and information lifecycle management
- Own security, compliance, audit-readiness, vulnerability-remediation, and operational-control activities
- Maintain disaster recovery runbooks, RTO/RPO compliance, asset inventories, CMDB accuracy, and configuration baselines
- Lead technology FinOps to optimize budget commitments and vendor partnerships
- Manage shift scheduling, on-call rotations, follow-the-sun support, staffing, training, certification, and cross-skilling
- Drive playbook updates, SOP reviews, and continuous improvement initiatives
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, or related field
- Relevant certifications such as ITIL, CompTIA, or AWS, Azure, or Google Cloud certifications preferred
- Proven experience in IT operations, service management, or infrastructure support
- Strong understanding of SLOs/SLAs and incident management best practices
- Experience with change management, patch management, and vulnerability remediation
- Ability to monitor and ensure service availability against SLO/SLA requirements
- Ability to detect, triage, and resolve incidents while reducing MTTD/MTTR
- Experience implementing and tracking changes and analyzing change success rates
- Root cause analysis skills
- Experience managing patch compliance and vulnerability remediation
- Experience coordinating and validating backups and disaster recovery tests
- Ability to optimize operational costs and manage cloud/infrastructure spending
- Ability to fulfill service requests and maintain accurate runbooks, SOPs, diagrams, and CMDB documentation
- Ability to plan compute-capacity growth and expansion needs
- Must meet U.S. employment eligibility requirements through E-Verify and Right to Work compliance
Benefits:
- Full-time employment
- Equal opportunity and affirmative action employer
- E-Verify participation and Right to Work compliance
Similar Jobs
Product Director – Professional Services
Product Director owning ERP product vision and roadmap for professional services organizations at Unit4. Driving AI-enabled workflows, platform alignment, customer outcomes, and commercial growth.
Product Director – Higher Education, School Boards
Product Director owning Unit4 ERP strategy for higher education and K-12 institutions. Translating sector, finance, compliance, and AI needs into scalable products.
Product Director – Public Sector
Product Director owning Unit4’s public-sector ERP vision, roadmap, and solutions. Connecting finance, HR, procurement, and operations for government organizations in Spain.
Product Director – Public Sector
Product Director leading public sector software strategy at Unit4. Owning product vision, managing backlog, and ensuring alignment with platform strategy.
Product Director – Professional Services
Product Director at Unit4 managing ERP solutions for Professional Services organizations. Driving product vision and strategy with a focus on AI and industry-specific needs.
Senior Director, Supplemental Providers – Enhanced Benefits
Senior Director overseeing Medicaid supplemental benefits and vendor strategy for CareSource health plans. Leading compliant vendor operations, benefit optimization, governance, and enterprise teams.
Executive Director
Executive Director scaling Munchausen Support Foundation, a nonprofit providing survivor support, research, and education. Leading programs, fundraising, finances, volunteers, and remote operations.
Director, Software Dev Engineer
Engineering Director scaling DeepHealth’s healthcare technology platform and distributed software organization. Driving architecture, delivery, compliance, AI/ML adoption, and executive technology strategy.
Global Commercial Director
Global Commercial Director scaling clearer.io’s AI-powered eCommerce products. Owning direct sales, partnerships and international growth across the UK, EMEA, US and Australia.
Director, Continuous Improvement
Director driving continuous improvement across Alignment Health’s senior-care CX operations. Leading member-centered process optimization, analytics, technology enablement, and cross-functional transformation.
Senior Project Director
Senior Project Director delivering nuclear power EPC projects for GE Vernova. Managing budgets, schedules, suppliers, risks, contracts, and customer satisfaction.
Associate Director, Biostatistics
Associate Director leading statistical strategy and analysis for RayzeBio’s oncology radiopharmaceutical trials. Overseeing clinical trial outputs, vendors, regulatory submissions, and AI-enabled efficiency initiatives.
Enterprise Client Director
Enterprise Client Director shaping strategic accounts for GE HealthCare’s medical technology and care-solutions business. Leading executive relationships, enterprise deals, cross-segment alignment, and account outcomes across Wisconsin or Iowa.
National Director – Facilities
National Facilities Director overseeing ClearSky Health’s hospital infrastructure, Environment of Care, and regulatory compliance. Leading modernization, safety, emergency preparedness, and facilities leadership across multiple healthcare locations.
Senior Director, Embedded Payment Products
Sr. Director leading embedded payment products at WEX, a global commerce platform. Driving payment innovation and solutions that simplify business operations worldwide.
Director, Software Product
Software product marketing leader advancing Varsity Yearbook tools for schools nationwide. Owning roadmaps, launches, customer enablement, and field adoption of digital solutions.
Group Patient Care Director – North Atlantic
Group Patient Care Director leading veterinary technician and assistant teams across VCA Animal Hospitals. Improving patient safety, clinical quality, associate development, and hospital performance across the North Atlantic region.
Director, Payer Contracting
Director negotiating Medicaid value-based contracts for Equality Health, an integrated healthcare delivery and technology company. Structuring risk arrangements, optimizing payer partnerships, and supporting multi-state market expansion.
Director, Payer Contracting
Payer contracting director negotiating Medicaid value-based agreements for Equality Health. Structuring risk arrangements, operationalizing contracts, and expanding payer partnerships across markets.
Director of Strategic Pursuits
RailPros strategic pursuits director growing private railroad and transit clients. Developing Class 1, port, and short-line relationships and expanding engineering services.