Director, Technical Solutions
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Job Description
Technical solution leader designing scalable IT services and cost models for Kyndryl’s enterprise customers. Guiding bids, negotiations, solution documents, and go-to-market propositions.
Responsibilities:
- Work closely with customers to understand business challenges, pain points, and technical requirements
- Develop domain-specific solutions for services and offerings
- Craft tailored domain solutions and cost cases for simple and complex long-term opportunities
- Support Technical Solutioning and Solutioning Managers during customer technology and business discussions
- Communicate the business and technical benefits of solutions and products to decision makers and customers
- Create innovative technical solutions aligned with industry trends and customer expectations
- Collaborate with internal stakeholders to gather documents and technical insights for bid submissions
- Define cost models and lead deals to profitability
- Participate in contract negotiations through signature
- Facilitate engagement hand-over processes
- Own, compile, and refine final solution documents
- Present solution documents professionally and concisely
- Standardize go-to-market pitches across industries
- Create differentiated propositions aligned with market requirements
Requirements:
- 5 years of experience in IT service management, IT sourcing, or IT strategy
- Expertise with IT organizational models, IT governance, management and operating models, and IT financing models
- Proven ability to design and build technical solutions based on customer requirements
- Understanding of customer needs, analyzing complex problems, and proposing effective and scalable solutions
- In-depth understanding of IT domains such as infrastructure management, cloud computing, networking, cybersecurity, and enterprise systems
- Excellent customer and presentation skills
- Experience in a consulting or advisory role is beneficial
- Knowledge of designing architectures for cloud environments, hybrid infrastructure, and integrating diverse systems
- Experience supporting sales efforts, preparing sales materials, participating in customer presentations, and contributing to proposal development
Benefits:
- Discretionary annual bonus program based on performance
- Medical and dental coverage
- Disability benefits
- Retirement benefits
- Paid leave
- Paid time off
- Hands-on experience and learning opportunities
- Certification opportunities across Microsoft, Google, Amazon, Skillsoft, and other platforms
- Company-wide volunteering and giving platform
- Inclusion Networks and workplace support
- Sales commission plan in lieu of the annual discretionary bonus program, if applicable
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