Distributor Relationship Manager
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Job Description
Distributor Relationship Manager for Allegion managing distribution sales channels, enhancing customer satisfaction and communication flow. Collaborate with sales and service personnel while maintaining order management responsibilities.
Responsibilities:
- Ability to interact and build positive relationships with assigned North American and International Distributors.
- Effectively handle phone calls, emails, web and fax transactions to ensure customer/consumer satisfaction by supporting Allegion’s Key Performance Indicator’s (KPIs).
- Act as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations.
- Consistently improve and manage customer communication flow on promotions and product information.
- Update, maintain, and analyze customer account profiles.
- Be an involved business partner.
- Take ownership while exercising good judgment and propensity to effect change.
- Maintain working knowledge of all company products, services, and promotions.
- Operate under Allegion guidelines when resolving issues.
- Attend meetings as required to represent the department and company.
- Handle multiple tasks simultaneously including, but not limited to, detailed order entry of custom door & service parts, respond to inbound calls & email inquiries, complaint resolution, research & placement of quality replacement orders, maintaining Allegion’s competitive edge through impeccable attention to detail and customers’ needs.
Requirements:
- Associate’s Degree or 3-5 years of account/customer management experience.
- Experience with order management system.
- Proficient in Microsoft Office (Excel, Word, PowerPoint, outlook email, etc.)
- Must be reliable and have a positive attitude.
- Demonstrate initiative and willingness to overcome challenges.
- Excellent written and verbal communication skills.
- Ability to work effectively in a team setting or individually as may be required.
- Must be able to balance multiple priorities in a high call volume environment while maintaining professional and courtesy customer interactions.
- Ability to recognize and adapt to change.
- Additional Preferred Skills or Qualifications Bachelor's Degree.
- Experience with SAP order management system.
- Effective negotiation skills.
- Export/Import Compliance
- High level of enthusiasm and passion for excellence.
- Excellent critical thinking, analytical, leadership, organization, and interpersonal skills.
- Ability to work across organizational boundaries and levels.
Benefits:
- Health, dental and vision insurance coverage, helping you “be safe, be healthy”
- Unlimited Paid Time Off
- A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
- Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
- Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
- Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
- Life Insurance – Term life coverage with the option to purchase supplemental coverage
- Tuition Reimbursement
- Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards
- Employee Discounts through Perks at Work
- Community involvement and opportunities to give back so you can “serve others, not yourself”
- Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
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