Dutch-English Customer Success Account Manager
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Job Description
Customer Success Account Manager driving customer success and maximizing sales opportunities. Engaging prospects and delivering tailored product solutions with a focus on relationship building.
Responsibilities:
- Engage with prospects to understand their business needs and provide tailored product recommendations and drive revenue
- Conduct research on customer contracts and history using platforms like Sales Navigator and ZoomInfo to uncover upselling and cross-selling opportunities
- Deliver product demonstrations and create customer-specific use cases to highlight the value of the solutions
- Manage your pipeline effectively, providing accurate updates to management on progress and forecasts
- Collaborate with internal teams to resolve customer issues and expand product adoption across solutions
- Cultivate and nurture long-term customer relationships, understanding business objectives, advising customers
Requirements:
- Excellent verbal and written communication skills in Dutch and English
- Outbound sales experience, with focus on prospecting, lead qualification, negotiation, objection handling, generating new business opportunities, upselling and cross selling
- Strong understanding of cloud-based solutions and subscription models
- Proven ability to uncover and engage decision-makers, identify customer needs and close deals over various channels such as phone, email, and social media
- Ability to manage a high-volume pipeline and meet weekly, daily and monthly sales targets
- Ability to analyze customer data and market trends to identify growth opportunities
- Confidence in presenting to and advising C-suite decision makers
Benefits:
- Supportive of your professional development, career growth initiatives and opportunities
- An inclusive culture and community minded organization where giving back is encouraged
- Health insurance, medical and dental
- Paid time off (PTO)
- Great compensation package and performance bonus opportunities
- Hundreds of free courses to support your career growth wherever that may take you
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