Dynamics & Power Platform Manager
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Job Description
Dynamics 365 and Power Platform Manager leading CRM operations and transformation for Rethink Mental Illness. Governing Microsoft solutions supporting mental health services across England.
Responsibilities:
- Lead the day-to-day management of Dynamics 365, Dataverse, Power Apps and Power Automate.
- Manage the configuration, development and optimisation of CRM and Power Platform solutions.
- Own and coordinate delivery of improvements, enhancements and projects across the platform estate.
- Build partnerships with stakeholders across services, fundraising, marketing, data and technology teams.
- Identify opportunities to improve processes, automate activities and enhance user experience.
- Provide technical leadership and governance to ensure solutions are maintainable, secure and scalable.
- Manage, coach and develop a team of CRM specialists.
- Work with external suppliers and Microsoft partners to ensure effective delivery and value for money.
- Support data quality, governance, reporting and compliance across CRM platforms.
- Translate strategic objectives into a clear delivery roadmap with the Head of Business Systems.
Requirements:
- Significant experience managing CRM platforms within complex organisations.
- Advanced knowledge of Microsoft Dynamics 365 and the Microsoft Power Platform, including Model-Driven Apps, Power Automate and Dataverse.
- Experience delivering CRM development, enhancement and transformation projects from concept through to implementation.
- Strong analytical and problem-solving skills, with the ability to resolve complex system, process and data issues.
- Experience leading and developing technical teams.
- The ability to communicate technical concepts clearly to a wide range of audiences.
- Experience working with data governance, security and compliance requirements.
- A collaborative approach and a passion for continuous improvement.
- Experience delivering projects using Agile or SCRUM methodologies.
- Salesforce knowledge or experience.
- Experience of Microsoft Fabric or other data warehouse technologies.
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