Education and Development Analyst
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Job Description
Education and Development Analyst providing Quality Assurance for CBO Business Service associates at Nemours Children's Health. Conducting quality reviews and training development to ensure efficient workflows.
Responsibilities:
- Provide ongoing Quality Assurance for CBO Business Service associates
- Conduct quality reviews and report evaluations to the team supervisor
- Provide ongoing development and maintenance of training materials
- Act as a resource and answer questions to all team members
- Assist team in reviewing and processing daily work
- Work closely with all teams under Business Services for efficient workflows
- Responsible for obtaining and maintaining policies and procedures
- Compile information and prepare reports to monitor team goals and results
- Test, implement, and train associates on materials related to Epic Upgrade
- Identify, analyze and report any credit trends to management team
- Cross-trained in workflows of other teams for reporting and training purposes
- Assist respective team and other teams with daily duties as assigned
Requirements:
- High School Diploma
- 5+ years of relevant experience
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