Ejecutivo de Cuentas – Customer Success
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Ejecutivo de Cuentas gestionando onboarding, adopción y expansión de clientes B2B para OZmap, plataforma de mapeo y gestión de redes de fibra óptica. Cartera latinoamericana y trabajo remoto.
Responsibilities:
- Gestionar con autonomía una cartera de clientes corporativos
- Ser el referente del cliente dentro de OZmap
- Liderar el onboarding, incluyendo implementación y capacitación
- Realizar entrenamientos para asegurar que el cliente obtenga valor desde el inicio
- Realizar el ongoing mediante seguimiento continuo, reuniones mensuales y QBRs
- Monitorear el health score y anticipar riesgos de churn
- Reactivar clientes con baja actividad
- Identificar oportunidades de upselling y cross-selling junto con el equipo Comercial
- Ser el puente con Soporte y Producto, llevando la voz del cliente al interior de la empresa
- Contribuir a la evolución de los procesos del equipo
Requirements:
- Español nativo o fluido (Obligatorio)
- Experiencia en Customer Success, gestión de cuentas, postventa o relacionamiento B2B con cartera de clientes (Obligatorio)
- Conocimiento de la plataforma OZmap
- Seguridad para liderar reuniones con clientes, desde la presentación hasta la definición de próximos pasos
- Mirada analítica sobre indicadores y capacidad para convertir datos en planes de acción
- Perfil comunicativo y proactivo, que disfruta relacionarse y detecta oportunidades de negocio en cada conversación
Benefits:
- Modalidad de contratación: Contractor/LLC ou CLT (para residentes no Brasil)
- Modelo de trabajo: 100% remoto
- Incentivo a la Salud
- Auxilio para Equipamiento
- Regalo de Cumpleaños
- Reconocimiento por Antigüedad
- Incentivo a los Estudios
- Auxilio de Idiomas
- Equipamiento estándar
- Eventos Online de Confraternización
- Los beneficios pueden variar según la modalidad de contratación
Similar Jobs
Working Student – Customer Success, Support & Growth
Werkstudent:in unterstützt CALIMAs B2B-SaaS-Plattform für Arbeitssicherheit im Kundensupport. Betreuung von Bestandskunden, Erkennung von Wachstumspotenzialen und Verbesserung skalierbarer Customer-Success-Prozesse.
Customer Success Manager
Customer Success Manager owning SurfOS client implementations for aviation operators, brokers, owners, and OEMs. Translating workflows into configurations, migrations, training, and adoption.
Mid-Enterprise Customer Success Manager
Customer Success Manager growing mid-enterprise accounts for Doppel’s AI-native social engineering defense platform. Driving adoption, retention, renewals, and expansion.
Customer Success Manager
Customer Success Manager helping global enterprises adopt Conga’s commercial operations software. Driving adoption, value realization, expansion, risk mitigation, and successful renewals across EMEA.
Sales Operations CRM Specialist
Salesforce CRM specialist improving data integrity, automation, and sales processes for First Legal’s litigation support services. Training representatives and tracking CRM and productivity metrics.
Senior Cloud Partner Success Manager
Senior Cloud Partner Success Manager driving partner revenue and adoption of Acronis Cyber Protect Cloud. Managing channel relationships, onboarding, enablement, retention, and cloud-service growth in Malaysia.
Customer Success Specialist – Contract
Customer Success Specialist supporting family-run businesses using Ambrook's accounting, banking, and spending tools. Guiding onboarding, troubleshooting, and financial understanding through chat and calls.
Customer Success Associate
Customer Success Associate managing client satisfaction, service delivery, and escalations for ePlus, a technology solutions provider. Driving retention, onboarding, reviews, and upsell coordination.
Customer Success Manager, Medical Affairs
Customer Success Manager guiding medical affairs customers through MediSpend SaaS launches, adoption, renewals, and expansion. Building relationships, training teams, and translating customer needs into product solutions.
Customer Success Manager – Product
Customer Success & Product Manager helping customers maximize a SaaS platform. Building AI workflows, configuring integrations, and translating customer needs into product improvements.
Manufacturing Partner Success Manager
Manufacturing Partner Success Manager resolving production issues and partner requests. Supporting Xometry’s digital manufacturing marketplace through queue management, cross-functional operations, and quality coordination.
Manufacturing Partner Success Manager
Partner Success Manager resolving production blockers and coordinating manufacturing partners. Supporting Xometry’s digital marketplace through queue management, dispute resolution, and cross-functional operations.
Customer Success Manager
Customer Success Manager supporting Trackman’s golf driving range and indoor golf customers. Training venue staff, launching facilities, and building operator communities across Southwest Europe.
Customer Success Manager
Customer Success Manager driving customer outcomes, retention, and expansion for PowerSchool’s cloud-based K-12 education software. Using customer insights, health forecasting, adoption programs, and cross-functional advocacy.
Mid-Level Customer Success Analyst
Analista de Customer Success conduzindo onboarding, treinamentos e gestão de carteiras para clientes da plataforma de gestão empresarial da Omie. Monitoramento de adoção, satisfação, retenção e churn.
Customer Success Manager II
Customer Success Manager owning Division I athletic department relationships for Teamworks, a sports technology platform. Driving retention, adoption, expansion, and strategic customer value.
Customer Success Manager
Customer Success Manager guiding Indonesian enterprise customers through UiPath automation, AI, and agentic transformation. Driving adoption, value realization, renewals, and expansion.
Customer Success Manager
Customer Success Manager retaining and expanding public-sector agency accounts for TrueComp’s workforce-planning platform. Owning renewals, adoption, escalations, and customer relationships.
Property Client Success Specialist
Remote client success specialist managing utility onboarding and billing for London lettings and sales clients. Supporting tenants and landlords during UK business hours.
CRM, Marketing Coordinator
Remote CRM and marketing coordinator onboarding London lettings clients to utility services. Managing client communications, databases, social media, marketing content, and AI-enabled workflows.