Email and SMS Account Manager
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Job Description
Email and SMS Account Manager for an e-commerce marketing agency managing client relationships and campaign strategies. Leading account performance while collaborating with creative teams.
Responsibilities:
- Manage a portfolio of email and SMS client accounts with varying levels of involvement, from high-touch strategic relationships to light maintenance accounts, starting with around 8 accounts and growing week by week to 10+ at full capacity
- Lead weekly calls with clients and with the internal team supporting your accounts
- Set the strategy for each account, including campaign calendars, flow priorities, and side projects
- Create and brief tasks for the creative team in ClickUp based on each client's workload
- Read and interpret performance data across Klaviyo, Omnisend, and other email platforms to guide account decisions
- Delegate copy and email uploads to junior account managers and review their output
- Keep clients updated with proactive, structured communication over Slack and regular meetings
- Monitor account health, spot risks early, and act before they become retention problems
- Stay current on email and SMS trends and bring fresh ideas to your accounts
Requirements:
- 3-5 years of experience managing client accounts in email, SMS, or lifecycle marketing, ideally agency-side
- Experience handling multiple client accounts at once and a clear understanding of what it takes to keep that many relationships healthy
- Hands-on familiarity with Klaviyo, Omnisend, HubSpot, ActiveCampaign, and most major email platforms
- Comfortable working across Slack, ClickUp, and Figma
- An understanding of what it takes to scale a DTC brand, with the flexibility to apply email thinking to non-ecommerce clients too
- An outgoing, proactive communicator who stays resilient and calm under pressure
- Strong attention to detail paired with creativity and problem-solving
- A plus, not a dealbreaker: hands-on design skills for same-day edits, an eye for design, and case studies or a portfolio of past client work
Benefits:
- Competitive compensation discussed individually based on experience and location
- A fully remote role with a 50/50 balance of collaboration and independent ownership
- Regular structured feedback through weekly and monthly check-ins
- Real growth headroom as the agency scales and your portfolio grows
- Back-office support from Mint Source for payroll, onboarding, and HR
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