Email Security Architecture Manager
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Job Description
Manage Email Security Architects at Doppel, providing social engineering defense for clients. Establish operational excellence and guide customers in their security deployments.
Responsibilities:
- Build, mentor, and lead a team of Email Security Architects.
- Establish operational processes, performance standards, and best practices across the team.
- Develop onboarding, enablement, and career development programs.
- Manage team capacity, escalations, and customer coverage models.
- Drive operational metrics around customer adoption, time-to-value, remediation outcomes, and customer satisfaction.
- Build a high-performance culture focused on customer outcomes, operational excellence, and continuous improvement.
- Serve as an executive escalation point for strategic customers.
- Guide customers through Email Security deployments and operationalization.
- Help customers improve their defenses against phishing, business email compromise (BEC), impersonation, account takeover, and other social engineering threats.
- Lead security reviews, threat discussions, and executive-level customer presentations.
- Partner with customer security, messaging, and IT teams to integrate Doppel into existing workflows.
- Act as a trusted advisor to security leaders responsible for protecting their organizations from evolving email-borne threats.
- Oversee investigations involving phishing campaigns, impersonation attacks, malicious infrastructure, and emerging threat activity.
- Help define operational playbooks for investigation, remediation, and disruption.
- Partner with internal enforcement and takedown teams to connect inbox threats with broader attacker infrastructure and disruption opportunities.
- Drive continuous improvement of detection, investigation, and response workflows.
- Help operationalize the connection between inbox threats and Doppel's broader threat intelligence and disruption capabilities.
- Act as the primary voice of customers and frontline operations for the Email Security product team.
- Identify detection gaps, workflow friction, automation opportunities, and platform enhancements.
- Partner closely with Product Management and Engineering to influence roadmap priorities.
- Help define scalable operational models that leverage automation and agentic workflows.
- Participate in new product launches, enablement initiatives, and customer-facing feature rollouts.
- Translate customer feedback and operational learnings into actionable product recommendations.
- Support sales and go-to-market teams during strategic evaluations, proof-of-value engagements, and customer expansions.
- Help develop technical positioning, customer success stories, and operational best practices.
- Contribute to the evolution of Doppel's Email Security offering as the business scales.
- Partner across Sales, Customer Success, Product, and Engineering to ensure successful customer outcomes and long-term growth.
Requirements:
- Experience with email security platforms such as Proofpoint, Abnormal, Material Security, Mimecast, Microsoft Defender for Office 365, or similar technologies.
- Experience in security operations, threat intelligence, digital risk protection, or incident response environments.
- Familiarity with automated remediation, enforcement workflows, and security automation platforms.
- Experience working in fast-paced startup or high-growth technology environments.
- Background supporting enterprise and Fortune 1000 customers.
- Experience building customer-facing security programs or technical services organizations.
Benefits:
- Offers Equity
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