Engagement Manager – Professional Services
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Job Description
Engagement Manager leading complex enterprise implementations for Stripe, a financial infrastructure platform. Driving Stripe product adoption, program governance, and transitions to operational support.
Responsibilities:
- Lead complex, multi-faceted project teams accelerating implementations and driving growth and innovation on the Stripe platform
- Lead enterprises to become long-term Stripe users and advocates
- Drive innovation and adoption of deployment practices and provide product adoption insights
- Manage integration of Stripe products into users’ application and technical architectures, testing and change-management strategies, and transformation timelines
- Deliver program management expertise using Stripe products and implementation best practices
- Improve Stripe’s Implementation Methodology and associated tools, templates, and processes
- Establish program governance aligned with scope and business objectives
- Assess, prevent, and mitigate risks; identify, track, and resolve issues and decisions with internal and user stakeholders
- Drive alignment between users and Stripe Product and Engineering teams with Stripe’s roadmap
- Ensure smooth transition of implemented Stripe capabilities into user operations, including knowledge transfer and handover to Stripe Support
- Participate in a global practitioner community to improve complex implementations of Stripe’s payment infrastructure
Requirements:
- 8+ years of consulting experience partnering with enterprise level strategic users on technology solutions, with a track record of top performance or a related field
- Ability to understand complex business requirements and craft tailored solutions
- Ability to quickly learn and explain technical concepts to Stripe’s largest users, adapting explanations for technical and business audiences
- Proven program management skills and experience
- Strong critical thinking skills, including identifying suboptimal processes and driving more efficient ways of working
- Ability to recognize repeated user-facing issues and build scalable solutions
- Superior verbal and written communication skills
- Ability to operate independently in a highly ambiguous and fast-paced environment
- Demonstrated ability to engage with and lead executive stakeholders and key decision makers on the user side
- Experience working with or in complex enterprise organizational and decision-making structures
- Ability to collaborate with and influence product and engineering teams
- Preferred: prior experience at a growth-stage Internet/Enterprise Software company
- Preferred: industry certifications such as Certified ScrumMaster, PMP, or PRINCE2
- Preferred: prior payments industry experience
- Preferred: familiarity with API integration and testing
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