Engagement Manager
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Job Description
Engagement Manager delivering data, AI, and digital transformation programmes for Colibri Digital. Managing clients, commercial controls, complex delivery teams, and enterprise AI/ML engagements.
Responsibilities:
- Act as the senior client-facing point of accountability for assigned engagements
- Lead engagement planning, mobilisation, and delivery oversight across data, AI, and digital transformation projects
- Maintain RAID logs, change control, status reporting, and financial tracking
- Provide early-warning escalations to senior leadership
- Forecast revenue, monitor margin, manage scope variations, and collaborate on renewals and extensions
- Drive stakeholder management plans and communicate programme status, risks, and decisions
- Manage and influence internal delivery squads, third-party vendors, and client-side resources
- Ensure smooth sales-to-delivery handover with Solutions Architects and Account Managers
- Identify delivery improvements, share lessons learned, and evolve engagement management standards and tooling
- Support proposals, Statements of Work, and client presentations
- Ensure timely and accurate revenue recognition with finance
- Act as a cultural ambassador externally and internally
Requirements:
- Minimum of 5 years in a client-facing professional services delivery role within an MSP or digital consultancy environment
- Proven track record managing multiple concurrent, complex programmes across data and/or AI domains
- Demonstrable experience delivering AI or ML-enabled products and services to enterprise clients
- Strong proficiency with Agile tooling: Jira, Azure DevOps, GitHub/GitLab
- Exceptional stakeholder management and negotiation skills, including C-suite engagement and influence
- Strong commercial acumen across budgeting, forecasting, margin management, and change control
- Ability to build deep, trust-based client relationships as a proactive and accountable delivery partner
- Ability to communicate complex delivery topics clearly to technical and non-technical audiences, including executive reporting
- Ability to thrive in ambiguous, fast-changing environments and maintain effectiveness under pressure
Benefits:
- Remote-first working with flexibility around client needs
- Projects with global brands & public sector leaders, working on real-world impact
- Exclusive access to AWS & Databricks certifications, training, and partner tools
- A collaborative culture of technical excellence and continuous learning
- Private health insurance
- Competitive salary and long-term growth opportunities
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