Engineering Engagement Lead – S&P 500 Customer
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Job Description
Engineering Engagement Lead supporting embedded engineers and client relationships for Space Inch’s S&P 500 investment-management partner. Coaching careers, evaluating performance, and strengthening communication.
Responsibilities:
- Regularly assess every engineer and project against Space Inch’s project success standards and client/team needs
- Gather feedback from client engineering and product managers on each engineer’s quality of work
- Run regular 1:1s, provide candid feedback, and create development plans tied to Space Inch’s career paths
- Identify engineers ready for promotion, build promotion cases, and support progression toward leadership roles
- Work with Engineering Leads to complete evaluations and coaching
- Keep engineers engaged and connected to Space Inch and identify retention risks early
- Serve as Space Inch’s senior client contact for people performance and impact
- Manage client expectations and communicate the value of the partnership
- Help engineers navigate shifting priorities, unclear ownership, and unrealistic timelines
- Bridge communication gaps between Space Inch and the client
- Check adherence to defined AI practices, help engineers improve, and share effective practices across the team
- Understand client applications and business context well enough to provide credible input to client managers
Requirements:
- 10+ years in engineering and people leadership, engagement or account management, or technical project/product management in an agency, consultancy, nearshore, or client-embedded environment
- Preferably an engineering background, but this is not required
- Understanding of modern software development, including SDLC, common architectures, and stacks
- Ability to follow what engineers are building and engage with client engineering and product managers; coding is not required
- Curiosity about the client’s business and ability to learn its domain, applications, and workflows
- Ability to evaluate performance using standards, evidence, and multi-source feedback and turn it into actionable coaching
- Exceptional communication and mediation skills across written, asynchronous, live, and cross-cultural communication
- Proven track record of growing engineers from junior to senior and from individual contributor toward leadership
- Experience managing senior client stakeholders, gathering feedback, managing expectations, and demonstrating the value of team members
- Practical fluency with AI as a working tool and ability to assess engineers’ AI practices
- Experience leading distributed or remote people, including people working mostly independently
Benefits:
- Occasional travel for client visits and company retreats
- Work/life balance support
- Remote-first setup
- PTO
- 100% paid sick leave
- Annual health checkup budget
- Wellness subsidy
- Education budget for learning and expanding knowledge
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