Enterprise Account Manager
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Job Description
Enterprise Account Manager growing and retaining public-sector infrastructure accounts. Driving adoption, expansion, and strategic client relationships for Exodigo’s AI-powered underground mapping solutions.
Responsibilities:
- Manage and grow a portfolio of enterprise accounts, ensuring high customer satisfaction and retention
- Identify expansion opportunities, including upsell and cross-sell initiatives
- Develop and execute account plans aligned with clients’ capital programs and digital transformation goals
- Support smooth handoff from early account relationships into long-term account ownership
- Maintain accurate CRM records for account health, forecasting, and growth tracking
- Act as the primary point of contact for enterprise clients throughout the customer lifecycle
- Conduct regular business reviews focused on goals, performance, and ROI
- Position solutions to address evolving customer challenges and drive continued value
- Coordinate with operations to ensure successful project execution, services adoption, and ongoing utilization
- Build trusted, multi-threaded relationships with senior stakeholders and decision-makers
- Proactively address risks and ensure long-term customer success
- Collaborate with sales, product, and operations teams to deliver a seamless customer experience
- Provide customer feedback to inform product roadmap and go-to-market strategy
- Advocate internally for customer needs and priorities
- Participate in client meetings, events, and conferences to strengthen relationships and grow accounts
- Represent the company in conversations around infrastructure modernization and digital transformation
Requirements:
- 3+ years of experience in enterprise/B2G account management or customer success
- Proven track record of growing and retaining large, complex accounts
- Public-sector client experience is a requirement
- Experience in infrastructure-related sectors (e.g., utilities, transportation) is a plus
- Strong understanding of enterprise buying dynamics, procurement processes, and long project lifecycles
- Ability to manage multiple stakeholders across technical and business functions
- Comfortable working in a remote, high-growth environment
- Comfortable with frequent regional travel to engage face-to-face with clients
- Bachelor’s degree in Business, Engineering, or another relevant field
- Ability to travel up to 30%
Benefits:
- Remote-first culture with flexibility and autonomy
- Opportunity to directly impact customer success and long-term growth
- Work with cutting-edge solutions transforming infrastructure and capital programs
- Collaborative, no-ego team environment focused on customer outcomes
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