Enterprise Account Manager
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Job Description
Enterprise Account Manager overseeing all core post-sale commercial functions at Builder Prime. Building playbooks and relationships to serve strategic customers successfully.
Responsibilities:
- Own customer retention (GRR) and renewals, and expansion (NRR) opportunities across Builder Prime's strategic and enterprise customers
- Build and maintain relationships with executive stakeholders and key decision-makers
- Drive adoption, business outcomes, and long-term customer value
- Develop and execute account plans aligned to customer goals and growth opportunities
- Proactively identify and mitigate customer risk
- Serve as the voice of the customer and advocate for enterprise needs internally
- Generate customer advocacy through references, reviews, case studies, and advisory participation
- Manage a portfolio of strategic and enterprise accounts
- Conduct Executive Business Reviews (EBRs) and strategic planning sessions
- Monitor account health, adoption, engagement, and organizational changes
- Develop retention and Experience plans for at-risk customers
- Identify, qualify, and close expansion opportunities
- Lead complex renewal negotiations and contract discussions
- Coordinate cross-functional resources to support customer experience
- Provide customer insights and market feedback to Product and Leadership teams
Requirements:
- 8+ years of Account Management, Customer Experience, or SaaS relationship management experience
- Proven success managing enterprise or strategic customer portfolios
- Demonstrated quota attainment across complex renewal and expansion portfolios
- Experience owning complex renewals and expansion opportunities
- Strong executive presence and ability to influence senior stakeholders
- Exceptional communication, negotiation, and relationship-building skills
- Ability to navigate complex organizations and multi-thread customer relationships
- Strong business acumen and strategic thinking skills
- Experience working cross-functionally with Product, Engineering, Support, and Operations teams
- Experience using CRM platforms such as HubSpot or Salesforce
- Experience building or formalizing enterprise account management processes in a scaling SaaS environment
Benefits:
- Exceptional Health Coverage – We cover 95% of medical, dental, and vision premiums for employees (Aetna & Guardian), plus 50% for dependents
- Strong Retirement Match – 401k with up to 4% company match that's immediately vested (no waiting period!)
- Generous Time Off – 20 PTO days, 48 hours sick time, 9 paid holidays, plus a paid volunteer day to give back to your community
- Annual International Retreat – All-expenses-paid company trip to connect with teammates in amazing destinations (This year we went to Cancun, Mexico! Join us for our next one in Spring 2027)
- Life Happens Coverage – Company-paid life insurance ($50k), AD&D, and short-term disability, plus optional accident, hospital, critical illness, and additional life insurance
- Grow With Us – $300 annual professional development stipend, plus an incredible sabbatical at 5 years (2 extra weeks PTO + $1,000 travel bonus)
- Comprehensive Parental Leave – 10 weeks paid parental leave for birthing parents, 4 weeks for non-birthing parents
- Fully Equipped From Day One – Company-provided laptop and all the equipment you need to succeed
- Room to Grow: We LOVE to promote from within. Show us your best stuff, and you’ll have ample opportunity to grow and advance.
- Flexible Work Arrangements: We are currently a mix of hybrid and fully remote roles across multiple time zones to support work-life balance.
- We Hate Red Tape: We never restrict our team’s creativity, so you’ll have the freedom to experiment and test out new ideas. At Builder Prime, “Iterate To Innovate” is a foundational philosophy.
- Strong Culture: Through the use of platforms like Bonusly, the Coffee Chat slack app, and other events and initiatives (both virtual and in-person), we strive to make work both a place where you can do the best work of your career AND have fun. There is no reason it can't be both!
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