Enterprise Customer Success Manager
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Job Description
Enterprise Customer Success Manager expanding SimScale’s cloud-based engineering simulation platform across enterprise accounts. Driving adoption, value realization, executive relationships and account growth.
Responsibilities:
- Own the partnership and growth agenda for a short selection of top-tier enterprise accounts
- Build relationships with key decision makers, executive sponsors and Initiative Business Owners
- Drive adoption initiatives, enablement, standardisation and embedding SimScale into engineering workflows
- Manage multi-team, multi-site enterprise rollouts with milestones and executive reporting
- Define success metrics, evidence ROI and use value delivered to expand accounts
- Map and open departments, entities, business units and sites not yet engaged
- Conduct operational and executive business reviews
- Orchestrate Marketing, SDR, Solution Engineering and commercial colleagues around accounts
- Monitor Net Retention Rate and identify account risks early
- Collaborate with Product and Engineering to provide Voice of Customer input for the roadmap
- Help shape and continuously optimise Customer Success processes at SimScale
Requirements:
- 7+ years in a senior, customer-facing role on large enterprise accounts in SaaS or technical software (CAE, PLM, CAD, EDA, simulation or comparable)
- Track record of growing enterprise accounts through adoption, programme execution and internal expansion
- Experience opening new departments and business units inside existing customers
- Ability to build and maintain relationships with VP-level decision makers, executive sponsors and business owners
- Programme-management strength across multi-stakeholder, multi-site enterprise rollouts
- Experience defining customer success criteria and evidencing delivered value/ROI
- Experience in an engineering domain sufficient to engage Heads of Engineering, VP R&D and Chief Engineers
- Ability to orchestrate virtual account teams across Marketing, SDR, Solution Engineering and Sales
- Daily use of AI for productivity
- Ability to discuss Engineering AI and Physics AI with engineering organisations
- Availability for EMEA working hours (CET/GMT)
- Willingness to travel 10–15%
Benefits:
- Fully remote work arrangement
- 10–15% travel
- Equal opportunity workplace
- Diversity, equity and inclusion commitment
- Interview accommodations available upon request
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