Enterprise Renewals Manager
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Job Description
Enterprise Renewals Manager responsible for subscription renewals and customer loyalty in a SaaS company. Driving revenue growth and retention while collaborating with cross-functional teams.
Responsibilities:
- Develop and implement strategic renewal plans, initiate processes 6 months before contract end, conduct account research, navigate complex contract structures, and ensure timely renewals
- Negotiate terms and pricing, identify expansion opportunities, and collaborate with internal stakeholders (Sales, Customer Success, Legal, Deal Desk) for smooth renewal processes
- Generate and deliver renewal quotes and order forms accurately and in a timely manner
- Manage coordination and execution of amendments and renewal documents
- Provide accurate rolling 180 day forecasts, update Salesforce and forecasting system, and ensure clear, professional communication with customers
- Gather customer insights, identify risks, share feedback with relevant teams, and refine strategies for future renewals
Requirements:
- Proven track record (4+ years) in Enterprise SaaS renewals, sales, customer success, or account management
- Proficiency in advancing with various platforms (e.g., Salesforce, BoostUp, MixMax, Outreach, Gong, etc.)
- Ability to assess contract terms, identify upsell opportunities, and resolve issues proactively
- Effective interpersonal skills for working with cross-functional teams, and clear, concise communication
- Skill in prioritizing tasks and managing multiple deadlines in a fast-paced environment
- Understanding of key SaaS metrics and experience in forecasting revenue impacts, and optimizing renewals
- Commitment to a seamless customer experience, anticipating needs, and aligning solutions with customer and company objectives
- Detail-oriented mindset with a commitment to accuracy and quality in documentation
- Excellent presentation, verbal, and written communication skills
- Self-motivated, proactive, and energetic team player
- Bachelor’s Degree in Accounting, Business, Finance, or a related field is a plus.
Benefits:
- Live your best life (LYBL)! $200/mo for anything that enhances your life
- Comprehensive employee health coverage (all locations)
- 401K with match (US) or pension with match (UK)
- Competitive compensation & bonus program
- Flexible Vacation (US exempt & CA) or 25 days (UK)
- Time off for your birthday & volunteering
- Employee resource groups
- Opportunities for team and company-wide get-togethers!
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