Epic Analyst – ClinDoc
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Job Description
Epic Analyst supporting EHR system development and providing technical assistance to healthcare providers in the US. Involved in troubleshooting, maintenance, and system configuration for optimized workflows.
Responsibilities:
- Provide day-to-day technical support to end-users, including troubleshooting issues and resolving system errors
- Perform routine maintenance tasks, such as software updates, patches, and upgrades
- Participate in testing and validation activities for system changes, enhancements, and upgrades
- Assist in configuring and customizing the EHR system to meet the specific needs of healthcare providers
- Collaborate with cross-functional teams to support EHR initiatives and projects
- Maintain accurate documentation of system configurations and support issues
Requirements:
- Bachelor's Degree required
- 0 - 3 years of applicable IT or healthcare experience required for Level I
- 3 - 5 years of applicable IT or healthcare experience required for Level II
- 5 or more years of applicable IT or healthcare experience required for Level III
- Epic certification required within three months of class completion or 6 months of hire for Level I
- Epic certification in specified area required for Level II
- Certification in 1 or more Epic Applications required for Level III
- Understanding of healthcare business process and technology
- Strong desktop tool usage including Word, Excel, and PowerPoint
Benefits:
- PTO
- 401(k)
- medical and dental plans
- comprehensive benefits package
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