Event Success Manager
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Job Description
EventMobi event technology success manager guiding Canadian corporations and associations through onboarding, event execution, and customer retention.
Responsibilities:
- Serve as a trusted partner and strategic advisor to professional event planners and marketers at large corporations and associations
- Help customers implement event technology and execute successful events
- Lead customer onboarding, strategy sessions, and relationship-building
- Drive adoption and value generation from EventMobi products
- Guide customers through technical product training and hands-on enablement
- Manage full-service event contracts end-to-end across multiple concurrent events
- Lead project management across planning, build, live execution, and post-event follow-up
- Collaborate with Customer Support, Product, AV, and Sales teams
- Coordinate requirements, resolve issues, and deliver seamless event experiences
- Monitor customer health and success metrics
- Identify risks and drive adoption, retention, and long-term success
- Conduct customer touchpoints, strategy sessions, and quarterly reviews
- Maintain account, project, and communication records in HubSpot and internal tools
- Support live events as needed, including occasional evenings, weekends, or travel for on-site or hybrid event support
- Share customer feedback and improvement ideas with internal teams
Requirements:
- At least 5 years of hands-on experience planning or coordinating professional B2B events: conferences, trade shows, corporate meetings, or association events
- Experience with event technology — registration platforms, event apps, or virtual event platforms — is required
- Familiarity with tools such as Cvent, Eventbrite, Bizzabo, Hopin, or similar is required
- Genuine interest in technology and its impact on the events industry
- Strong written and verbal communication skills
- Ability to translate technical concepts for non-technical event organizers
- Top-notch organizational skills, including managing multiple projects, thorough documentation, and consistent follow-through
- Empathetic, problem-solving mindset
- Safe, comfortable, and ergonomic workspace
- Private and quiet workspace
- Reliable internet connection capable of participating in video calls, with at least 30Mbps download speed
- 2-year college diploma or 4-year degree in hospitality or events management (nice to have)
- Experience with HubSpot, Salesforce, or other CRMs (nice to have)
- Previous experience supporting customer onboarding for technical products or SaaS platforms (nice to have)
Benefits:
- Stock Options
- Dental, Health, Life, Mental Health Consultations (Green Shield Health Inc)
- 3-weeks vacation
- 1-week Sick Days
- 3-summer days
- Birthday holiday
- Opportunities to meet co-workers in person throughout the year
- Top of the line hardware
- Best collaboration software for remote work
- Remote work from home
- Diverse environment and equal opportunity employment
- Accommodations available upon request during the selection process
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