Event Travel Manager
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Job Description
Event Travel Manager supporting Navan’s event clients with personalized hotel, flight, car, and rail booking assistance. Coordinating travel programs, client relationships, documentation, and billing across the US.
Responsibilities:
- Provide best-in-class personalized travel support to travelers before, during, and after travel
- Assist with cancellations, changes, and updates to hotel, flight, car, and rail bookings
- Provide accurate and detailed fare information for hotel, flight, car, and rail bookings
- Work closely with client contacts to understand and meet program objectives and outcomes
- Identify clients’ critical success factors for projects
- Maintain project documentation to ensure contract and documentation policy compliance
- Troubleshoot issues using agent tools and resolve traveler inquiries
- Coordinate program planning from post-sale stage through final billing
- Participate in team meetings covering product launches, industry updates, and team initiatives
- Improve travel industry and platform knowledge
- Support the Team Lead
- Develop relationships across Navan and provide Event Travel market knowledge to support client objectives
- Maximize Event Travel revenue while ensuring client return on investment
Requirements:
- One to three years of Group Travel planning experience preferred
- Professional oral and written communication skills required
- Navan TravelXen knowledge is preferred with strong understanding of travel bookings
- Proficient MS Excel, Word, PowerPoint and Google Suites skills along with the technical aptitude to learn new technology
- Client facing video calls for setup and project management required
- Knowledge of internal communication tools – Slack
- Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible
- An empathetic disposition with the ability to always maintain a professional attitude
- Experience and ability to adapt and thrive in a hyper-growth environment
- 4+ years of GDS experience preferred, including Sabre with PNR building and ticketing; Amadeus and NDC preferred as well
- An independent thinker who can use available resources to troubleshoot issues and resolve customer inquiries
- Prior successful experience in developing and maintaining key client and Account Manager/Account Executive relationships
- Proven record with strong customer service skills and strong CSAT positive outcome
- Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings, and weekends)
- An interest in travel with a basic understanding of world geography
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