Field Applications Scientist – Customer Support
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Job Description
Field Applications Scientist supporting customer training, troubleshooting, and workflow adoption for ONI’s Nanoimager cellular research technology. Ensuring scientific success and contributing to renewals and expansion.
Responsibilities:
- Provide post-install applications training and ongoing scientific support
- Troubleshoot workflow, sample, acquisition, and application issues in partnership with Service and Product teams
- Drive customer adoption, utilization, and successful use of relevant ONI workflows
- Conduct advanced workflow training and support customer onboarding
- Identify customers at risk and coordinate corrective actions with Customer Success & Service leadership
- Contribute to renewals by demonstrating scientific and operational value
- Identify legitimate expansion opportunities and hand them to the appropriate Sales resource
- Develop reusable training, knowledge-base, and support materials
- Capture customer feedback and communicate recurring needs to Product and Commercial teams
- Ensure installed ONI customers achieve scientific success, adopt relevant workflows, and receive applications support to maximise system value
Requirements:
- Advanced scientific degree Phd or equivalent experience
- Strong microscopy, imaging, or relevant applications background
- Demonstrated customer-support, training, and scientific communication skills
- Ability to translate complex science into practical, repeatable workflows
- Strong collaboration skills across Service, Sales, Product, and Applications
- Travel Expectation for installations – 25% across UK and Europe
Benefits:
- Competitive salary
- 28 days of annual leave plus local bank holidays and 4 dedicated wellbeing days
- Private Healthcare and Dental Coverage
- Inclusive Culture
- Health Assured mental health support services
- People’s Pension
- Perks at Work discounts and deals
- Equal opportunity employer
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